Mark Parker
I came in Friday to see if the team could do a "on-the-spot" repair of my sticky front disc brakes.
The team were very friendly, and after a few questions they identified a couple of additional issues to fix. I was super impressed at how quickly they turned around my bike - they gave it a tub, waxed the chain, and sorted out the cantankerous SRAM gear change issue.
These guys are why I'm very brand loyal to Trek - they're a really super engaged crew, they came across as genuine, down to earth, bike nerds...
I live in Brisbane so I won't get to visit this team that often - but if you're in the Burleigh/bottom of the GC area - these guys are worth a visit...
Miss Kim Maree
Thanks to the staff and Piero at Trek Bicycle Burleigh Heads for giving the old Schwinn a service, tidy up and new tube. The bike rides really well now. As a first time customer I have to say the store is immaculate, Lots of stock and well presented and the staff are helpful and friendly.
Thanks again.
Max
Shoutout to Joel and the team from Trek Burleigh. Answered all of our questions ensuring our sons new bike was the perfect fit. Keep up the great work
Jason Winzer
The manager was very understanding of my situation, taking time to sort me out. Fantastic customer service!!
Ben Foster
First class service, product knowledge, customer experience attention to detail from Joel and the Trek Burleigh team!
Rob
Good bike shop with good people. Special mention for the mechanic Piero. I purchased a trek rail mountain bike and there was an issue with the rear hub.They swiftly removed the troubled hub and upgraded the bike with a higher grade hub. Kev is also super helpful and gives professional service. I recommend this bike shop.
David Mahoney
Kev - the store manager - gave me great assistance when, at short notice, he replaced a damaged wheel on my bike with a wheel from a bike in his store. He personally attended to the task, even though he was short-staffed with lots of customers on a Sunday morning, including swapping gear clusters on the wheels.
Wonderful customer service from Kev !!!
Georgina Gibson
The staff at Trek Burleigh Heads are fabulous. So helpful and keen, great service. Highly recommended.
Rodney Sullivan
Great range of products and extent knowledgeable staff.
Mitch Kurz
Got a marlin 6 today at the Burleigh Trek store Tony was so extremely helpful and knowledgeable always happy to help and have a chat really appreciate it and absolutely love my new marlin 6 ebike
su Bici
Excellent actitud of Kevin , tks
Emma Thomson
Customer service and knowledge, care and attention to detail is absolutely exceptional and delivery of our bikes and handover was also amazing. Definitely the best experience we have ever had buying bikes from the very first time of inquiring.
Lucas Simmonds
Great service, abundantly helpful staff. The gear is obviously great quality.
Derek Lettice
Great bike shop, great group of guys, very thorough and cost-effective. Highly recommend trek Burleigh . For your Bicycle needs.
Donna O'Brien
Tony is an absolute legend. I’ve enquired several times about an e-bike; Tony has such a extensive knowledge. I was able to take several models for a test ride and no question was left unanswered! Burleigh Store is absolutely amazing! I happily drive 2hrs North to receive such amazing customer service and for all my servicing needs!
Nick Mathers
Excellent service rom Kevin and Dylan when trying to locate and resolve an unusual adhoc, random noise coming from my bike. They successfully located the issue and rectified the problem. Highly recommend.
Matt Hills
Amazing service. Friendly and knowledgeable team. What else do you need!
Gary Kemper
The team love cycling and enjoy helping out customers. From sales to after sales Trek are exceptional at what they do.
Doug Whitehead
Very helpful and friendly staff with heaps of experience and expertise.
Joshua Buckley
Cassie and Joel were great
