5.0
rating out of  200  reviews
195
3
0
0
2
User profile - miguel melo.
miguel melo
Professional and friendly service.
a year ago
User profile - Wolf Hoffmannbeck.
Wolf Hoffmannbeck
Saw a cruiser on special, so I paid a deposit. Less than two weeks later the bike had arrived in stock and was assembled and ready for me. I was promptly notified, and went to the store to collect it. Everyone there was extremely friendly, knowledgeable and went put of their way to assist me. I can highly recommend Trek Cycles at Burleigh, excellent business to deal with.
2 years ago
User profile - Dean Oakley.
Dean Oakley
The team did a great job with a major service and repair. I was super happy with pricing and speed.
Review photo
2 years ago
User profile - Zack Wilson.
Zack Wilson
Stu & Kevin from Trek Burleigh Heads are the most friendliest & helpful gentlemen I've ever dealt with at a bike shop. Extremely knowledgable men with their range of bikes and products. Coming from road now entering the MTB world, I bought a Trek Top Fuel 8 a couple of days ago & with my limited knowledge on MTB's Stu went through the bike thoroughly top to bottom and answered all my amateur pestering questions. 10/10 would highly recommend to see Kevin & Stu & the rest of the family at Trek Burleigh Heads!
2 years ago
User profile - Greg Barnett.
Greg Barnett
The rear gear-shift cable snapped on my 10(?)-yr old Trek FX 7.4 hybrid bike. Couldn't figure out how to fix it myself. Local stores had closed and couldn't get help from mobile operators, so I took it to the Burleigh store. Got a rough reasonable quote for the fix so I, to save future hassles, asked them to renew BOTH gear cables and also both brake cables. It was done quickly, at a VERY reasonable price (the store can publish the $$ if it wishes), and the bike is now riding tight like new ... the mechanical service and people pleasantness were way beyond expectation. Thanks.
2 years ago
User profile - Ronald Brien.
Ronald Brien
Staff at trek burleigh have gone above and beyond to make new bike day for me special especially after the long wait on bikes can't thank them enough for keeping me up to date with delivery times and when the bike was ready for pickup. The help with the fine tuning of the bike the seting up of the suspension and anything else I might need. The team has answered all of my questions and queries.
Review photo
2 years ago
User profile - Scott Dransfield.
Scott Dransfield
Knowledgeable staff five star service
2 years ago
User profile - Adam Back.
Adam Back
Johnny from Trek Burleigh store was awesome. Extremely polite and helpful. Customer service was excellent
2 years ago
User profile - mark scott.
mark scott
Adrian was very helpful and professional.
2 years ago
User profile - Lyndal Carter.
Lyndal Carter
Stu went above and beyond to help our 10 year old with his own purchase of a mountain bike. He explained everything perfectly to him and made sure he knew he was responsible for his bike and not mum and dad! We are from Coffs Harbour and will definitely return to Trek Burleigh for future purchases!
2 years ago
User profile - Hannah McGowan.
Hannah McGowan
Excellent customer service epic bikes!
2 years ago
User profile - Aly Trinh.
Aly Trinh
We went in to get our punctured tyre fixed and was amazed at Adrian’s experienced and efficient service. We were in and out in 30 minutes and riding to Surfaces Paradise in the evening. Thank you so much!
2 years ago
User profile - Nathan Tyack.
Nathan Tyack
Great service and products
2 years ago
User profile - Tim Button The Client Attraction Strategist.
Tim Button The Client Attraction Strategist
I brought my wife a new bike from the knowledgeable staff. Everything was easily and simple. They were great with the accessories too! I’ll be bringing my other bikes here for service in the future!
2 years ago
User profile - Corey Harrison.
Corey Harrison
Enthusiastic and knowledgeable sales people with well priced quality products. What more could you ask for?
2 years ago
User profile - Paula Frances.
Paula Frances
The service was excellent from the moment we walked in to view some options for our son’s Christmas present, to the time we picked up the bike. With a phone call to check when we wanted the bike put together ready for pick up.
2 years ago
User profile - Jackson Hatton.
Jackson Hatton
Amazing staff and I couldn’t swap my pedals they did it for me for free and fixed my friends popped tyre for free of course he paid for a tube but still
2 years ago
User profile - John Morton.
John Morton
Thanks fo the great service/advice!
2 years ago
User profile - Abraham Byrne-Jameson.
Abraham Byrne-Jameson
Dealt with Adrain. he is the man! gave me some nice places to ride as well
2 years ago
User profile - Mr A.
Mr A
Friendly staff that care about their customers. The range of Trek bikes is outstanding. Would definitely recommend
2 years ago
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