I purchased an Emonda SLR7 in June 2024.I took it to Trek Burleigh for s service on Tuesday 7th January 2025. I was quoted a Level 1 service and I thought I would also have a new chain and bar tape. When I picked up the bike the bill wa...

I purchased an Emonda SLR7 in June 2024.I took it to Trek Burleigh for s service on Tuesday 7th January 2025. I was quoted a Level 1 service and I thought I would also have a new chain and bar tape. When I picked up the bike the bill was $514.96, when the verbal estimate was $400. They had also installed spotted black bar tape! When I picked up the bike I went straight to the mechanic who was too busy to talk to me, which made me suspicious. The sales person went through the bill it was plus plus plus, and the service was a level 2. I questioned the bill and the sales person said he would email me the bill, which he did not. I could not find an email address on the web site for the shop, so apart from going back to the shop to discuss it with a "Too busy" mechanic, I have no option but to make these comments. Question 2, if a bike is only 6 months old, does it need such a detailed service, it is stored on a bike stand and cleaned and oiled regularly.
Perhaps the manager from the Burleigh shop will get back to me but I doubt it going from this experience.(Work Order No 6329).