I bought an Electra townie go on market place with no charger and called these guys up for a charger and the guy on the phone was friendly and said come down and we can test it on our charger before ordering the charger to check battery condition etc. when I arrived I asked the foreign guy with an accent working in the shop and mentioned the phone call and found out his customer service and police skills were worse than his knowledge of fixing e-bikes made by the brand he works for when he refused to help me and suggested that I had stolen the bike and wouldn’t serve me without showing him proof where I bought it. So I played his detective game and showed the marketplace conversation showing where I had purchase it and he continued his rude spiteful attitude while plugging it into a charger for 3 seconds and saying that it’s broken and needs a new battery and refused to order me a charger. I then asked him about the the bms in it which may need to be reset and he didn’t even know what that was and I had to teach him his own job and inform him that it’s a battery management system which all lithium batteries have to shut them down to sleep mode when the voltage is too low which can be triggered to wake up with jump start or possibly leaving on charge for more than 3 seconds. I feel like I should be paid for the training and do another session with him and teach him some valuable customer service skills next time too. Still 4 stars because the guy on the phone was friendly and helpful and I’ll try speak with his manager and get him trained up because I really like the bike and not going to let his misery let their whole brand down for me just yet. I still have hope