Beomjun Min
갑자기 방문했으나, 친절하게 응대해주시고, 제가 잘 모르던 부분까지 자세히 설명해주셨습니다.
Shane Wilton
10/10 Amazing service, highly recommend these guys.
Jason Khou
Just got my bike serviced by Trek. I am a beginner but the store manager was extremely helpful and took his time in helping to explain everything to me. Will definitely be back!!! Thank you again!!
My Cupid
I would like to compliment GeonJin Seo from Trek Bicycle Seocho outlet for his commendable service, attentiveness, helpfullness & providing the best customer service when we visited the outlet on Sunday, 14 Dec. We wanted to purchase 2 pairs of shoes but they didn't have the sizes in Trek Seocho outlet so GeonJin went out of his way to contact other outlets to check on availability. As we were only visiting Seoul from Singapore, we don't have much time there & instead of having to wait for a few days, GeoJin managed to secure the 2 pairs from 2 different outlets. He arranged for them to be sent to the Trek Gangnam outlet as we wanted to explore that area. He personally checked the shoes first when it arrived in Trek Seocho before sending them over to Trek Gangnam. Thank you GeonJin for the exceptional & warmth service.
Reuben Trayer
Can not recommend this shop/ trek enough. Best customer service you can get for bikes, big shout out to Bevan, very knowledgeable on all things bikes and great to help with bike fitting. Really good team
Kristofer John Sun
I would like to give my sincere gratitude to Edreece. He was really patient, professional and kind to all of my requests and questions. If you need a new bike, He is the guy you'll look for at Trek Sydney. Happy Holidays to everyone.
Joseph James
10/10 for customer service and excellent product range and knowledge.
Ryan Yoon
Harry and team are brilliant. Great service and super professional.
William Jellison
Lovely shop. Jackson was very nice to chat with -- knowledgeable and friendly. Didn't feel any pressure to buy... just well-informed to make a good decision. Ended up scouting a helmet as a xmas gift. Will return when it's time to buy a gravel bike!
Cass Catterall
Amanda was wonderful with my family. She attended us as soon as we walked in. Fitted my son with a helmet we requested. Gave a rough run down on styles but given he is only 11 made sure it was suited to him and for growth. Well done ! A fantastic customer service experience. A bright well planned store and everything at your fingertips. I didn’t mind spending the extra for outstanding care and attention.
Thanks for our boy is happy and can be safe on his Jumps
Brett Fraser
Went in for some cycling shoes for my wife that unfortunately were unavailable in her size. Did, however, emerge with some pink handlebar tape that was shown to me for a laugh, but I liked it so much I bought it. Knowledgeable, friendly staff - Trek seems to have the knack of picking team members who are genuinely interested in bikes.
Duncan Tillman
Service was great, I was able to order seamlessly online and then pick up from a store which was pretty handy to our location. Store service was great and the staff member provided some guidance on things to look out for with regards to the bike etc. All round good experience.
Tony Henry
The products are great but the service from Trek Shop Rouse Hill is the best I have seen in 30 years of riding bikes. Tony
Colin Grant
Staff searched the network of stores to locate and transfer a discontinued part. They contacted me when it arrived and made the in store pick up experience painless. They offered advice on how to fit the part.
Sam
Got me an amazing bike
Chris Liebert
Great shopping experience, bought a Trek Domane 5 which was on clearance, and looks to be a great road bike with e assistance. Teh staff at the shop, particularly Tatiana were really helpful and knowledgeable and she is clearly a road biker so provided great tips.
Ally Cat
What a great experience thank you to the mechanic that fixed my son‘s bike this morning at the store. Couldn’t have asked for a better place to go to.
Louis Tirris
The service is very friendly and efficient, taking care of all the details.
Angelo Blitsas
Great customer service, they genuinely want to look after you. Will travel the extra mile to make this my bike shop.
Nick Humphries
Great staff very helpful and knowledgeable, the shop is beautiful. Charlie the manager is exceptional! If I could give more stars I would. Thanks Trek Sydney
