Michelle Martin
Brought in an old wheel with broken valve on newish inner tube to match replacement tube and was fitted on spot for free. Sent a family member back same day who bought a new bike. Thankyou Mike and crew. Lovely helpful and knowledgeable staff.
Thomas Sheehan
Great staff, able to assist with dropper post repair & install. Highly recommend
Steve Strain
The showroom is well laid out, easy to navigate and well stocked. I looked at various brands but the Trek I opted for ticked all the boxes and was competitively priced. I dealt with Andrew who was superb. Despite it being Xmas eve he spent as much time as was required with me to ensure the bike was set up exactly for me and helped me out with some accessories. He was definitely part of the reason Trek got the sale. I won't hesitate to point people in Trek's direction.
i h
Yesterday, I was looking to buy a bicycle for my daughter. Before visiting Trek Rosehill, I stopped by three other stores, with the last one being Bike 99 Castle Hill. Unfortunately, my experience at Bike 99 Castle Hill was disappointing—no one offered any guidance or assistance, and it felt chaotic and unorganized. It left me with a very negative impression.
By chance, I found Trek Rosehill through Google and decided to visit, as I had heard great things about Trek before. I couldn’t have been happier with my decision! A gentleman named Gerdie Libiran provided outstanding service—he was incredibly kind, patient, and knowledgeable. He guided me through the process, offered helpful advice, and even gave me a discount within the store’s policies. His professionalism and warmth truly stood out and turned what had started as a stressful day into a very pleasant experience.
Although my daughter hasn’t used the bike yet, everything looks perfect so far. She’s excited to try it out today, and I plan to share more feedback about the bike’s performance in the future.
I just want to sincerely thank Gerdie and the entire team at Trek Rosehill for their exceptional service. It’s rare to find this level of care and professionalism in retail, and I’m so glad we found this store. I highly recommend it to anyone looking for a bike.
Marcel Bode
Happy as Larry. Instead of buying one tube I walked out with 2, Great upselling skills of the Trek Turramurra staff
Josh Walker
Charlie and Taro were incredible. Called them 2 days before Xmas- had the bike I wanted, got it sorted including programming in my bike fit, lights and chains. Nothing was a problem- 11/10 service! Thanks guys
TAEHEON LEE
If y5️⃣ou are considering to purchase a bike. You can find an answer from TREK Haeundae. 100% recommendable.
Jon C
Great store, super friendly and knowledgeable staff they have here, the mechanics did an amazing job on the installation of my RSL bars. Thank u guys!!!
이승연
친절해요
Todd Parsons
Great team and service
Gaby Mayo
Friendly staff, easy to find what I needed on the day, and a cool water refill after a hot ride to the shop!
Ravneet Kaur
VERY HELPFULL TEAM. SUNDAY 15/12/2024 I WALKED IN WITH MY SON BIKE W/O ANY APPOINTMENT THEY WERE BUSY BUT HAPPY TO REPLACE FRONT TYRE TUBE WITHOUT ANY DARAMA.
THANK YOU GUYS YOU.
Jung-Woo Cho
very kind and nice.
김영건 (재미토이쇼)
트렉 바이시클 서초점에서
저희 아이가 타는 자전거를 정비받고 왔습니다.
자전거 전문가가 제공하는 최고의 정비서비스와
세심하고 친절한 응대에 감사드립니다.
정비후 훨씬 성능이 좋아진 자전거에
저희 아이가 무척 좋아하네요.
고맙습니다 ^^
JinWoo Kim
좋은 샵입니다.
Bruce Burgess
Love everything about this store and the staff! Can I particularly call out Jack for the service yesterday. Always warm and friendly, but he remembered my getting the bike a year ago, remembered it was a first service, wasn't phased by my arriving at 11:30 instead of earlier, and was just super warm and helpful. Also the guy at the end (bit of a mohawk haircut) - again, super helpful, helped me adjust the bike height - all good.Now, one more thing you are going to love. I love the "feel/atmosphere/tone" of the store and staff. Even though you are a premium brand, you are not snobby. You don't make inexperienced cyclists like me feel inadequate, and you don't have "attitude" like 99 other stores.Thankyou for being such a wonderful place to go on my biking journey with - I am soo glad I bought a Trek, and that you are my servicing store.
Seapadder
Great service from this store. They took the time to fit the part I bought.
oli ruse
Shoutout Nick for hooking me up with my first bike. Heaps knowledgeable, passionate, patient and when showing me how to look after it and also setting it up for me.
Lucille Carolyn Catchete
Customer service is second to none! My husband and I were very happy that we decided to buy our bikes in Trek Camberwell. Rachel Bradley, who accommodated us, was really nice, and we are really impressed with the service she gave us. Highly recommended!
Alan W
Love the bike (new Trek Madone SL). Not my first Trek - I have had a few over the years and been very happy with them. It was a pleasure dealing with Charlie - nothing is too much trouble for him and he is happy to share his time and expertise generously. Same goes for the other members of the team. Outstanding experience across the board.
