Sis Baier
Perfektes Service und tolle Beratung!
Nithin Philip Kuruvila
Passionate, knowledgeable staff. Great service.
Cesar Rincón
Just had my bike serviced and everything is running smoothly… exceptional service !!! Thanks
Rik Symes
Great products and unmatched customer service. Thanks Ruben and Owen for all your help. Rik
Daniel Miller
Top-drawer service. Amazingly good products.
Sally Teo
Soroosh is the best!! Helped so much with fitting me onto the perfect bike and really made sure everything was just right.
박준기
우선적으로 제가 이용한 자전거 대리점 중 가장 친절했고, 고객의 요구 사항을 귀담아 들어주었던 매장이었습니다. 추후 자전거 구입 시 울산직영점에서 구매를 하고 싶을 정도로 대응을 해주셨습니다.울산직영점 같은 매장이 지역별로 존재한다면 매출에도 많은 도움이 될 것으로 판단됩니다.
S L
I had a fantastic experience at the Trek Bike Store in Rouse Hill. From the moment I walked in, the staff were welcoming, friendly, and incredibly knowledgeable. They took the time to understand my needs and provided expert advice on the best bike and accessories for me.
Unlike other stores, the service here felt personal and genuine. The team was patient, answering all my questions without any rush. They went above and beyond to ensure I was comfortable with my purchase, even giving me tips on bike maintenance and riding techniques. Their generosity with their time made a huge difference.
What stood out the most was their passion for cycling and their willingness to help customers, whether you’re a beginner or an experienced rider. The entire experience was so positive that I will definitely be returning for future purchases and servicing.
If you’re looking for top-quality bikes and outstanding customer service, I highly recommend the Trek Bike Store in Rouse Hill. Their professionalism, kindness, and expertise make them stand out from other bike stores. I’m grateful for their help and look forward to my next visit for my next purchase!
Thank you Ali and Eamon for the experience even though it was 10 mins before your closing time.
FYI- don’t rely or trust on the 1star negative reviews that someone may have left.
Seb
LOUISE HASTINGS
Great friendly service
Iain McAdam
Great friendly service, Trek Turramurra know everything and helped me get the right parts I needed for the bike. Thank you!
마올라mawola37
자전거를 구매한곳이 아니면 점검받는일이 조금 민망하거나 눈치가보이는데,너무 친절하게 잘 대해주셔서 그런 느낌이 전혀없었습니다!새 자전거를 구매할일이 있다면 꼭 다시 가고싶네요^^ 감사합니다~
Mark Kaushal
Really good service and helpful advice with Ali!
Christian Rolli
Awesome bike shop, really nice guys!!
Got 2 almost new second hand tires that ride perfectly saved my day!!
Ty Douglas
Took 2 bikes in for service. Technician called to advise that one of the bikes didn't need any work. He could have just done it and charged me. You don't get that much.
The other bike needed work that was done very well using parts available in the store. Quite good prices for both the service and parts.
Work completed very quickly.
Sally Zhu
I ordered a child helmet for my daughter and I am very happy with the purchase. Very friendly staff providing great customer service here.
Heath Ryan
I needed a replacement cable on my road bike which is also my main mode of transportation. Another high-end bike shop kept my bike for a day and then said they couldn't help. But Trek were friendly, helpful, and got me back on the road within 2 hours. I HIGHLY recommend Trek stores in Melbourne as well as anywhere in the world.
Heath Ryan
The Dark Knight
Devanshu Dhawan
The staff was friendly, knowledgeable, and took the time to answer all my questions. The bike purchase process was smooth, and they made sure I got the perfect fit. When I brought my bike in for servicing, they were quick and thorough, getting it back to me in top condition. Highly recommend this store for anyone in need of great products and excellent service!
DOOYOUNG SONG
사실 처음에는 타 브랜드 제품을 구매하려고 마음먹었었습니다. 트렉 자전거가 다른 브랜드에 비해 가격대가 높다는 점 때문에 망설여졌기 때문인데요. 그래도 그냥 구경이나 해볼 겸 트렉 송도직영점에 들렀는데, 이곳에서 만난 안두현 스텝님의 친절한 응대와 열정적인 설명 덕분에 생각이 완전히 바뀌었습니다.
안 스텝님은 단순히 제품을 설명하는 것을 넘어, 제게 가장 적합한 모델과 활용 방법에 대해 성심껏 알려주셨어요. 처음에는 망설였던 마음이 믿음으로 바뀌게 되었고, 결국 트렉 제품을 선택하게 되었습니다. 구매 후 제품을 인수할 때도 세세하게 사용 방법을 설명해 주시며 정성을 다해 주셨고, 이런 부분들이 신뢰로 이어졌습니다.
제가 자전거 사후관리를 잘 못하는 편인데, 정기적인 안전점검을 약속해 주시며 편안하게 이용할 수 있도록 배려해 주신 점도 매우 만족스럽습니다. 앞으로도 꾸준히 잘 관리하며 탈 수 있을 것 같아요. 트렉 직영점과 안두현 스텝님께 정말 감사드립니다!
트렉 자전거 구매를 고민 중이신 분들께 추천드리고 싶어요. 비록 가격이 조금 높게 느껴질 수 있지만, 그만큼 신뢰를 얻고 만족스러운 서비스를 받을 수 있습니다.
Anthony Lorkin
I had issues with my bike brakes so went here to get them fixed. The communication was a bit lacking, but the overall outcome of fixing the issue, plus a bunch of other issues (including how my front wheel would bend slightly while breaking) at the same time. Would happily recommend.
Dilligaf
was chasing a verse comp short saddle and found one at the Turramurra store ,called up and spoke to Owen who couldnt be more helpful. Well done Trek Turramurra.
