I went to the Trek Bicycle Shop on 29 Sept 2024. I was looking for accessories for my e-bike which is a different brand to what they sell at Trek. The 2 guys there were ever so helpful and advised me that they could probably sell me their products but that they couldn't guarantee that they would be compatible with my bike and instead pointed me to a website that sells generic e-bike accessories. They could have just sold me what they had and taken my money but they didn't do that. Thanks guys, great service.