James Scott
Quick. Same day servicing is essential for a commuter. Also very comfortable with me coming back if something doesn’t seem quite right. Also great at providing advice for getting the best out of my wheels.
Bike services in the past from other shops have sometimes given me a guilt trip or even anecdotally complained about other customers having rework done. Trek Sydney has me excited to come back for another service.
I’d love to learn my own bicycle maintenance, but as a busy professional commuter with a family it’s probably not going to happen. You provide a quick and friendly turnaround so keep taking my money!
Juan Diaz
Great bikeshop, they helped me today with a tricky situation I had with a top cap bolt, and even gave me a replacement for free! Amazing customer service. 100% recommended
paul petoud
High quality products. Excellent, friendly customer service - from all 6 people I dealt with there.
Koshish Pradhan
Such a good vibe, very friendly and helpful. Couldn’t find a correct size nut for my daughter bike anywhere else and they just fixed without a charge. So thankful.
Anpanman gg
Absolut top. Super freundlicher Service. Ich befinde mich auf Fahrradweltreise und hatte Probleme mit den Bremsen. Natürlich kann ich vieles selber fixieren, aber mir fehlte leider das richtige Werkzeug dafür.
Saud Khan
Ali was siper supportive and guide is through. excellent service.
Ben Cox
Very personable staff, friendly, and helpful, with a great understanding of what they sell.
Guy Morrow
Excellent, friendly service ... and great bikes!
Amelia Elliott
Georgia from Trek Camberwell went above and beyond to set me up with my new cycling shoes, including cleaning and transferring the parts from my old ones and matching the fit. Her knowledge and customer service was top tier.
Stephen Spink
Was in Sydney looking for a road bike to hire. Approached Stephen in Trek Sydney to ask him for suggestions and the next thing I knew, he had organised a cracking Madone demo bike for me to hire. We arranged a pick up date and when I got the bike he and his team had fitted the bike with pedals for my cycling shoes, two bottle cages, and a Garmin mount. Nothing was too difficult for them. Set me up on a trainer to adjust fit and when I got the bike out, it required no further adjustments. Stephen advised that if I had any issue I was to get in touch immediately to rectify any problems. This reassured me as this was my first experience of cycling in Australia. On the bike return, Stephen and his team were eager to hear how I got on, and happy to learn that I had enjoyed the experience. Would I use Trek again, definitely. The professionalism and knowledge of the staff there was second to none. They saw I had a problem and did their utmost to ensure that they could assist and provide a service which I believe is new to their business. I can only say thanks to Stephen and his team for their help. They come highly recommended.
Kim앤소니
미캐닉분들 모두 친절하시고 바쁘셔도 매사 적극적으로 도와주십니다. 특히 점장님이 실력도 매너도 최고!
Kian & Kyra Santiago
Eamon was able to answer my queries making it easy for me to decide when I made the purchase.
Matthew Martin
Great products and exemplary customer service - always friendly and happy to go the extra mile.
Katrina Smithson
I have had the most amazing experience and outstanding customer service from the team at Trek Sydney on Clarence Street. As a female cyclist who hasn't riden for many years I was looking to get back into the sport but the bikes and componentry have changed so much that I was starting my bike acquisition quest with a knowledge base close to zero. From the second I walked in the door (and despite my hundreds of questions), I experienced nothing but absolute respect and kindness from the staff at Trek Sydney, especially from Stephen and Andy whom I have liaised with the most. I have to say that this is the best bike shop I have ever visited for many many reasons - range, layout, location, accessibility, knowledge, skills, helpfulness, patience, customer service - you name it...they excel at it! So, whether you are male or female, elite rider or absolute beginner, there is no better place to take your questions and aspirations than Trek Sydney
William Mason
Unreal service, friendly staff!
Stephen looked after my extremely well, highly recommend
Rob Lourey
Great product range and always excellent service. Love their no fuss returns policy!
Shane Fernando
Came in to purchase a bicycle and I was greeted well and provided with all the information I needed to make my decision. The order process was pretty straightforward. Customer service was excellent. Staff were friendly and helpful. I am satisfied with the bike I bought (Marlin 4 gen 2)
Andrew Caska
Exceptional service & products. The best customer experience I’ve had. Thanks.
Charles Cooper
good service...friendly staff
Rob Ho
Great people and service.
