Matt
I have a Giant Roam 2 that has done a significant number of kilometres (purchased in 2014) since the last 'proper' service. After seeing what they did compared to other bike shops, dropped in during a weekend cycle to get an idea of what I would be up for. Expecting that I would need the Level 3, I was surprised when they talked me down to a Level 2, indicating that the Level 3 wasn't needed (never been downsold before).
Booked it in and dropped it off the night before. Had a phone about lunchtime the next day to let me know what was needed (surprisingly very little). Collected the bike that afternoon and despite it being 11.5 yrs old it looked like new. Even though I didn't need them immediately, I grabbed a couple of new tyres/tubes as I was offered a 20% if purchased in conjunction with the service.
The proof was in the pudding with a 40km shakedown ride the next morning, where it performed superbly, with nice crisp gear changes and precise steering.
Extremely impressed with the quality of the work and reasonable price.
Mehmet Saral
Great customer service and same day return service.
Tony Walker
great parking access; timely service; tidy and well layed out shop; pleasant and helpful staff
Nikki Vlahos
The mechanic (Darren) is just a great human - knows his craft legendarily and answered every question I threw at him. Great team in Williamstown who have become good friends.
Rajesh Dogra
Excellent Customer service, very friendly staff patiently answered all my questions and provided solutions and help me make a decision on my purchase. Highly recommend them
b4F
I asked to pump my tires, and they voluntarily checked my chain, cleaned it and lubed it no cost. I proceeded to ask if they sold rubber bands that hold the Garmin mounts on the bike stem, I was given some for free as well. Very nice service, I’ll definitely come back and buy smth lol i feel bad
밀라코TV
아주아주 대만족 입니다!
정지윤
AS가 매우 좋습니다. AS기간 이후에는 어떻게 될지 모르게지만.
Mark McGrath
The service was excellent, attentive and fast
schyuler dcosta
Trek Bicycle Wollongong isn’t just a bike shop; it’s a well-rounded, passionate destination for cyclists of all levels. Highly recommended.
Their knowledgeable team takes the time to understand your riding style and match you with the perfect bike or gear.
Whether you’re a seasoned rider chasing performance (not me) or a beginner taking your first spin (me), they make the experience fun, welcoming, and stress-free.
It’s the kind of place where you leave not just with great equipment, but with the motivation to ride more often and enjoy every journey which was quite needed on a rainy day.
Jonathan Farrar
Every time we go to Trek Rouse Hill we receive the best customer service. We recently bought bikes for our children there and Eamon went far beyond our expectations. He is extremely knowledgeable and made sure we got the right size without giving anything away to the kids, was so accommodating to any request. Top customer service and couldn’t recommend their services more!
soy kim
믿을 수 있는 전문점입니다. 수리비는 다소 고가라고 생각됨. 고급 자전거를 타는 경우 이곳이 최상입니다. 대표가 사이클 선수출신 같아요.
Susan King
Extremely helpful staff . Took a lot of time to explain what my bike needed . And most importantly my old bike feels like a brand new bike .
Ivan Reyes
Best service and they really look after their customers. Kudos to Eamonn, Ali and the whole team!
Stephen Moodie
Friendly, knowledgeable and helpful staff member Georgia made the seemingly daunting process of buying a new bike an absolute delight.
An Adventurer
I couldn’t be happier with the Trek Bike Shop at Rouse Hill. I was initially hesitant to spend so much on a bike for my son, but it’s turned out to be one of the best purchases we’ve made. The staff were incredibly helpful and available every step of the way, and the customer service has been outstanding.
Special shout-out to Eamon, who served us—his customer service was excellent! Friendly, knowledgeable, and genuinely passionate, he made the whole experience smooth and enjoyable.
The bike itself is fantastic—solid, smooth, and clearly built to last. The experience has been so positive that even the neighbours' kids were inspired to get their own! Highly recommend if you're looking for quality, support, and a bike that gets kids outside and loving it.
Vicky Baker
Thank you so much TREK staff, especially Kim for being so considerate and helpful in our recent interaction. I am very impressed with the lovely service and kind support I received. Love my new bike ad will happily recommend this store to friends and family.
Phillip Hellman
I only needed a small purchase but the staff were very helpful and friendly, all in keeping with my previous experience.
Roland Phillips
I was able to purchase a cell phone bracket holder and it was installed by the staff there on site. They also provide a service to box up cycles for shipment via airlines or mail.
최영규
너무 친절하시고 다양한 프로그램이 있어 참여할 수 있습니다.
이론 교육, 함께 라이딩 등 초보부터 고수까지 모두가 참여할 수 있어 좋습니다.
직원분들, 점장님도 전문적이시고 지식도 많아 많이 듣고 배우고 있습니다~
