The best service i have ever got at a bike shop!Your mechanic assessed my bike and then to my surprise informed me that there was nothing he could do to improve it - I do keep it in pretty good condition. he then went on to show me how to o other servicing activities and sold me the required tools to do this. He was clearly passionate about what he does and it left with an inflated view of Trek and with a hope that I can generate the same high performance culture in the business where I am taking on the CEO role. Plus, I have told everyone about this.