The best (no hyperbole) customer service I have experienced in recent memory! I rarely write reviews but the ongoing customer service I have received from Trek Sydney is so outstanding that I was compelled to write a review. If you are tossing up between a Trek bike and a slightly cheaper bike elsewhere (online, other shop), I implore you to choose Trek. If anything goes wrong, they will always make sure you are taken care of. Trek were extremely accommodating to me whilst I was making a decision between different bikes and brands, allowing me to test ride multiple bikes on multiple occasions. I was very unlucky to be hit by a car on the day I bought my bike; this is where the legends at Trek Sydney have really come into their own. They have endured me coming in on a weekly basis to fine-tune my bike and make small repairs off the back of the crash out of goodwill. I'm very glad I chose to buy a Trek bike and love my new bike! Thank you so much to all the legends at Trek Sydney!