Anpanman gg
Absolut top. Super freundlicher Service. Ich befinde mich auf Fahrradweltreise und hatte Probleme mit den Bremsen. Natürlich kann ich vieles selber fixieren, aber mir fehlte leider das richtige Werkzeug dafür.
Saud Khan
Ali was siper supportive and guide is through. excellent service.
Ben Cox
Very personable staff, friendly, and helpful, with a great understanding of what they sell.
Guy Morrow
Excellent, friendly service ... and great bikes!
Amelia Elliott
Georgia from Trek Camberwell went above and beyond to set me up with my new cycling shoes, including cleaning and transferring the parts from my old ones and matching the fit. Her knowledge and customer service was top tier.
Stephen Spink
Was in Sydney looking for a road bike to hire. Approached Stephen in Trek Sydney to ask him for suggestions and the next thing I knew, he had organised a cracking Madone demo bike for me to hire. We arranged a pick up date and when I got the bike he and his team had fitted the bike with pedals for my cycling shoes, two bottle cages, and a Garmin mount. Nothing was too difficult for them. Set me up on a trainer to adjust fit and when I got the bike out, it required no further adjustments. Stephen advised that if I had any issue I was to get in touch immediately to rectify any problems. This reassured me as this was my first experience of cycling in Australia. On the bike return, Stephen and his team were eager to hear how I got on, and happy to learn that I had enjoyed the experience. Would I use Trek again, definitely. The professionalism and knowledge of the staff there was second to none. They saw I had a problem and did their utmost to ensure that they could assist and provide a service which I believe is new to their business. I can only say thanks to Stephen and his team for their help. They come highly recommended.
Kim앤소니
미캐닉분들 모두 친절하시고 바쁘셔도 매사 적극적으로 도와주십니다. 특히 점장님이 실력도 매너도 최고!
Kian & Kyra Santiago
Eamon was able to answer my queries making it easy for me to decide when I made the purchase.
Matthew Martin
Great products and exemplary customer service - always friendly and happy to go the extra mile.
Katrina Smithson
I have had the most amazing experience and outstanding customer service from the team at Trek Sydney on Clarence Street. As a female cyclist who hasn't riden for many years I was looking to get back into the sport but the bikes and componentry have changed so much that I was starting my bike acquisition quest with a knowledge base close to zero. From the second I walked in the door (and despite my hundreds of questions), I experienced nothing but absolute respect and kindness from the staff at Trek Sydney, especially from Stephen and Andy whom I have liaised with the most. I have to say that this is the best bike shop I have ever visited for many many reasons - range, layout, location, accessibility, knowledge, skills, helpfulness, patience, customer service - you name it...they excel at it! So, whether you are male or female, elite rider or absolute beginner, there is no better place to take your questions and aspirations than Trek Sydney
William Mason
Unreal service, friendly staff!
Stephen looked after my extremely well, highly recommend
Rob Lourey
Great product range and always excellent service. Love their no fuss returns policy!
Shane Fernando
Came in to purchase a bicycle and I was greeted well and provided with all the information I needed to make my decision. The order process was pretty straightforward. Customer service was excellent. Staff were friendly and helpful. I am satisfied with the bike I bought (Marlin 4 gen 2)
Andrew Caska
Exceptional service & products. The best customer experience I’ve had. Thanks.
Charles Cooper
good service...friendly staff
Rob Ho
Great people and service.
양원식
친절하시고 궁금한 점 답변도 잘해주셨습니다.
Janet Wrigley
After seeking advice from Trek Bicycle Williamstown staff, Ollie, Beth and manager Daniel, I purchased my first Dual Sport 2 Stagger Galactic Grey e-bike. Couldn't be happier! I found everything I needed in the store to get me on the road such a Bontrager backrack deluxe small with a bag utility trunk that nicely secures to the backrack, water bottle with matching elite ocean cage, Starvos Wavecel helmet, Trek circuit twin gel gloves, Bontrager elite key folding lock (highly recommended) and bike pump charger. Daniel kindly ordered/fitted a set of Bontrager fenders (mudguards) and kept me up to date of expected delivery. The team are truly professional, go the extra mile to assist you and I can drop in anytime if I have any questions or my e-bike requires adjustment.
Marco Partescano
I like to spend two words to say , at my opinion and to my experience with Camberwell and Richmond Trek shop, I’ve been shopping for about 2 years now and I had the best service ever…just bought a new bike and was serviced and ready in about 1hour.. big /huge thanks to Soroosh one of the best mechanics ever … a big thanks to every staff from booth shop, thanks Rachel as well for the great service ..
Merry Christmas and happy new year to everyone
I recommend to try Trek first.
Quality , reliability and professional service and support all in one’s
Thank you again guys
brett bender
The staff is very friendly and helpful. No better place to buy a Trek or any accessories. I would recommend to any friend or family
