Dear Trek Bicycle Sydney - Clarence Street Team, I recently had the pleasure of purchasing a bike from your store and I must commend the simplicity and efficiency of the testing process. This played a crucial role in my decision to buy. Although I regret that I cannot recall the name of the salesperson who assisted me, I must highlight his exceptional friendliness and helpfulness. The service I received at your store was, without a doubt, the finest I have experienced in Australia. Prior to this, I had bought three bikes in Australia and, frankly, was apprehensive about the process. Often, it involved begging for attention in stores, receiving mediocre service, and then being disappointed with the follow-up after making a deposit. My experience at your store, however, was a delightful change. I am grateful for the outstanding service and look forward to future visits. Thank you. Lyssandro