I booked property Sea Star for my 50th Birthday Celebration with family and close friends. At first, I was hesitant as I saw other properties that I felt would be a better fit. As days went by some of the other properties began to become unavailable. Even though this property fit my budget and others did not, I was still thinking of ways to make other properties work even more so when I realized this poroperty did not have an elevator. I immediately called OBB office and explained my concern knowing my reservation was just days away. The young lady put me on hold and on the phone came Sara Moss. I began to talk with Sara about my concerns of the home not having an elevator and my elderly mother attending the celebration and having to go up and down the stairs. She offered to meet me at my initial check in to personally assist with taking things up. She offered me the opportunity to come down and visit the property as she assured me that the staircase was not a steep staircase and that once I had everything in, the home not having an elevator would not be an issue. When I say she was right, she was right! Just to speak to her and for her not just to listen but actively listen and show great concern, and it was indeed genuine. There were some extras that I asked for and without any hesitation Sara went above and beyond to assure everything was in place and taken care of. When I arrived, I was greeted with a card, balloon, and a birthday cake! I am more than pleased with the rental and the customer service that was provided was top notch!!! Looking forward to my next reservation with OBB. The conversations held between Sara and I show exactly why she is VP!!! OBB you have a great one with Sara!!! If you are thinking about a rental with OBB, please check out Sea Star. The views are amazing, the kitchen is well stocked, and the home is beautifully decorated. You too won't have any regrets!!!