Dominique Taylor
Helpful, genuine, knowledgeable, friendly
Daniel Antonello
Called up Brad to try a bike for size. He personally built one up, as I was travelling over. Very helpful , and accommodating. Ended up purchasing a top model Rail. Very happy with the service and pricing, couldn't recommend them any higher. Top notch customer service
M K
Sean Hibberd
Great experience with super helpful and friendly staff selling an excellent product.
Henry Blzhvsk
Your go-to place when you need it fixed. Friendly, helpful and knowledgeable
Jiuliana McKenzie
Great advice, friendly staff and outstanding service.
Tim Johannessen
Helpful knowledgeable guys here! Want to throw a special shout out to Bradley who has exceeded my expectations and provided a second to none customer experience for me. Really appreciate the support!
Nicole Estavillo
Excellent customer service with Bradley - always helpful from selecting the right bike for your needs and with service. My first time in the store was to get my bike checked from moving interstate as the removalist somehow did something to my tyres. He did it right there and then and fixed it up in no time. He also showed me some great trails to hit around the area. I returned a few months later to purchase a road bike and his customer service was the best I’ve ever experienced when purchasing a bike. He is very knowledgeable and had drawn up a few quotes with no obligation. Once drawing up a few packages for me to think about over the week, I selected my road bike and loving the new addition to the whip collection!
Cannot recommend and commend Brad and his team enough for their above and beyond service and their passion for riding and bikes.
Peter X
Informed, friendly and helpful advice.
Stuart Partridge
Great shop. Helpful, knowledgeable peeps, prepared to give no-pressure help and info. I had to return a faulty item and it was done with a smile, no-fuss. Good customer care - they mostly just want you to leave the shop happy. Highly recommended.
Graham McCoy
I popped in to have the gears tweaked on a 2nd hand bike I'd just picked up from a friend. They needed more than a tweak but Bradley cheerfully adjusted and test rode my bike as well as adjusting the brakes/gear levers so that they were easier for my smallish hands to reach. I was expecting to pay for his time and patience but he was happy that I was happy - incredible service!
Sally Melbourne
Best bike shop in Melbourne. Bradley and the crew are always so friendly and helpful. They just want you to love riding your bike. Highly recommend.
Hari Petsios
Staff were very professional, friendly and quick to fix my bike same day, despite their busy schedule! Much appreciated. Thanks folks!
James Heanly
I picked up a new Bontrager stem with blendr base fitting. The base fitting that came in the box was a mono fitting whereas I really needed a duo fitting. No problem. The assistant at Trek Brunswick East was happy to swap the bases. I now have the perfect setup with a mount that will take both my daytime running light and my bike computer. Thanks
Stephen Papadimitriou
My go to when in trouble. You are warmly welcomed upon entry by passionate cyclists not just salespeople who really understand your needs. The level of care you receive here is second to none. I cannot speak highly enough for Bradley and the team and wouldn't hesitate to stop by here on my next bike purchase.
Karl Lin
I purchased my first bike here. Bradley was very friendly and provided the best service. Whenever I have any issues with my bike, I can head straight to the store and the staffs were able to fix things up for me for free. If you are looking for a first ever bike, you are in good hands here. Strongly recommend.
Scott Martin
Brad helped me majorly after buying a faulty 2nd hand bike online. I was quite far from home and he made sure I got a new bike on sale from yourselves at a great price. He stayed behind after shops closing hours to make sure my bike was ready so I could cycle home. Top class service and wouldn't go anywhere else
Jenny Edwards
Would most definitely recommend going here. Fabulous service from Brad, no pressure to buy, gave great advice.
Jonathon W
Brad is an absolute legend, knows his stuff, best customer service I've ever received.
Tim Dutton
Dan & the mechanic there went out of their way to help me with my daughters bike. I was more than willing to buy whatever we needed to get it going but they found a problem & fixed it and weren't going to charge! This is the kind of front footed generosity that earns loyal customers. I bought something anyway and expect to use the shop again.
