kate cooke
very personable staff here - helped me get my bike up to a good standard and showed me a lovely new fold up bike, which comes w a battery.
Terry Rafferty
The guys serviced my bike, first service in about 10yrs! Very responsible price & couldn’t be happier with the result
Iain Mackie
Always a pleasure to deal with Bradley and the team. Only place I will bring my bike to be serviced. Thanks again.
Mark
The service was above and beyond. I’m very happy I chose to support my local store.
Matthew Roberts
Helpful staff, a good range of gear and hard working service guys.
David Pardoe
Great staff and service…..
Richard Bekins
I had a squeak in my seat post so I decided to call up this store, even though I didn’t buy my Trek bike from this store. I spoke to Bradley over the phone and he said to bring it in. He had greased both seat and seat post within 5 minutes and I was good to go. Will definitely take my bike here for a general service!
Riley Peters
I had a great experience dealing with Bradley at the East Brunswick store! Very knowledgeable, pleasant, friendly making the whole process very easy from start to finish!
Jianjun Li
I was extremely happy with Kieran today, who helped me to chose the right clipless pedals, shoes and bike bell, including installation and testing.
He was quite knowledgeable and service was exceptional. I highly recommend this shop and will come back for other products and services.
I got home safely with the new shoes and pedals with a new level of satisfaction.
Thanks very much
Georgie Tully-Watts
Wonderful help but everyone in the shop! Super lovely, down to earth, very helpful and gave me all the time they had to help me out when I popped in for some spontaneous assistance. Couldn't have left happier!
Lisa Hilli
Super friendly service and professional. Every time I’ve been there I get the sense that there’s a genuine passionate about riding on two wheels.
Rob Last
Awesome service, friendly and helpful staff. Highly recommended!
Sue Sharpe
I’m often a little intimidated by the level of testosterone in a bike shop, but I immediately felt welcomed here. The young man who helped me was friendly and open, answering all my questions and being patient. I would come back here next time, for sure.
Kenneth MacGruer
Knowledgable, genuine and friendly staff. Excellent service from buying the bike itself to all the after sale service.
Matt Pugliese
These guys are so friendly and helpful.
I’ve had a few bikes serviced here over the last few years and I had an issue with a faulty tubeless tyre. I went back and without any fuss they replaced it and fitted a brand new one for me late on a Friday arvo whilst I enjoyed a cheeky pint across the road!
Awesome experience team!
Andrew Napier
Fantastic service. Everyone you speak to is super friendly and helpful and the service was great. The bike is running really smoothly after the work they did. Will definitely be coming back.
Stefano D
Super friendly and knowledgeable staff!!
The service is 10/10
Bradley and the boys will help you with pretty much anything
thanks guys I'm super happy with the service!!!
Domenic
Best customer service ever.
The crew installed some new pedals I purchased online for free.
Trek really look after their customer base.
Thank you so much.
Isabelle Skaburskis
I agree with the 5-star comments below. The service here is stand-out good. I've dealt mostly with Bradley but everyone who has picked up the phone or seen me standing in the store, or handed my new bike over to me when it came in, has been next-level helpful, knowledgeable, experienced and just really nice. Bradley led me to the bike that I didn't even know I wanted but in fact is perfect, and picked the right size despite my uninformed assertions to the contrary. (In the end I deferred to his better judgment and am glad I did.) I've taken up so much of Bradley's time in the process of buying my new bike and getting it set up just right and he has never rushed me or made me feel like I shouldn't ask the next question (or shouldn't have asked the last one). And mostly, I genuinely trust that when these guys direct me towards a good product or give me advice on how to look after my bike, what they're saying is reliable and in my own interests. Such great service makes all the difference.
Alex Smit
Kieran helped me with a light warranty issue impeccably. These guys have it covered and I can recommend them very highly!
