Lisa Hilli
Super friendly service and professional. Every time I’ve been there I get the sense that there’s a genuine passionate about riding on two wheels.
Rob Last
Awesome service, friendly and helpful staff. Highly recommended!
Sue Sharpe
I’m often a little intimidated by the level of testosterone in a bike shop, but I immediately felt welcomed here. The young man who helped me was friendly and open, answering all my questions and being patient. I would come back here next time, for sure.
Kenneth MacGruer
Knowledgable, genuine and friendly staff. Excellent service from buying the bike itself to all the after sale service.
Matt Pugliese
These guys are so friendly and helpful.
I’ve had a few bikes serviced here over the last few years and I had an issue with a faulty tubeless tyre. I went back and without any fuss they replaced it and fitted a brand new one for me late on a Friday arvo whilst I enjoyed a cheeky pint across the road!
Awesome experience team!
Andrew Napier
Fantastic service. Everyone you speak to is super friendly and helpful and the service was great. The bike is running really smoothly after the work they did. Will definitely be coming back.
Stefano D
Super friendly and knowledgeable staff!!
The service is 10/10
Bradley and the boys will help you with pretty much anything
thanks guys I'm super happy with the service!!!
Domenic
Best customer service ever.
The crew installed some new pedals I purchased online for free.
Trek really look after their customer base.
Thank you so much.
Isabelle Skaburskis
I agree with the 5-star comments below. The service here is stand-out good. I've dealt mostly with Bradley but everyone who has picked up the phone or seen me standing in the store, or handed my new bike over to me when it came in, has been next-level helpful, knowledgeable, experienced and just really nice. Bradley led me to the bike that I didn't even know I wanted but in fact is perfect, and picked the right size despite my uninformed assertions to the contrary. (In the end I deferred to his better judgment and am glad I did.) I've taken up so much of Bradley's time in the process of buying my new bike and getting it set up just right and he has never rushed me or made me feel like I shouldn't ask the next question (or shouldn't have asked the last one). And mostly, I genuinely trust that when these guys direct me towards a good product or give me advice on how to look after my bike, what they're saying is reliable and in my own interests. Such great service makes all the difference.
Alex Smit
Kieran helped me with a light warranty issue impeccably. These guys have it covered and I can recommend them very highly!
Oliver Roberts
Excellent service, everyone I dealt with was awesome…with a shortage of parts they found a solution that got me sorted. Will definitely be using them again.
Suzannah Hoban
The team at Cycles Galleria went above and beyond to solve my issue -- really welcoming and supportive.
John Zuccarelli
Fantastic service with a smile.. no questions too hard, made me feel great as I am new to riding..
Omkar Lad
I like would to give a massive shout out to the team at Cycle Galleria Brunswick East for their expectional customer service. I have bought two bikes from this store and the customer experience on both occasions, right from sales to workshop has been top notch. Especially with my latest Trek Emonda where I decided to "customise" the build by replacing some of the standard components that the bike came with.
Everyone on the team is very knowledgeable, patient and helpful. These guys know their bikes and it shows in their prudent advice and timely support, whether you are buying a new bike or looking after your old trusted steed.
So thank you again Brad, Leo, James, Keiran, Jordan and Rob. I cannot recommend them enough, absolute legends!!
Jimmy Wellings
Came in to pick up my new Trek 520 bike today. Bradley and the other sales reps were incredibly friendly, helpful and knowledgeable. Bradley specifically answered all my questions and made me feel right at home. Thanks guys.
Elizabeth Hurley
James, Bradley and Kieran all have excellent communication skills and were extremely helpful.
I would also recommend the SHOKZ wireless bluetooth headphones - healthy because not blocking your ears and safe because can hear and react to external noise like a "jogger" running up from behind.
Adrian Caniglia
Ask for Rob, he is a gun and will sort you out. Great place and vibe.
Thanks Rob, ill be back but not too soon :)
Simon Krug
Went in for a water bottle and came out with new cleats and shoes. Unbelievable service from Bradley inside the store, could not recommend the place anymore!
Clemente Gilbert
Staff were extremely knowledgeable about Trek road bikes, frame types, groupsets, and features, including recommendation for my type of riding and age. Very helpful in sizing me, best I've had compared to 4-5 other bike shops. Would highly recommend this shop and their friendly staff. Only caveat is limit on availability of mid price road bikes, so may have to await order from overseas, and Trek road bikes can be pricey, but top quality.
Robert Foley
Thank you for your assistance in servicing my Marlin 5. I was very impressed with the fantastic customer service and honest approach. I was also very happy with the cost of the service.
Again a big thanks to all staff involved.
Cheers
Rob Foley
