Alex Smit
Kieran helped me with a light warranty issue impeccably. These guys have it covered and I can recommend them very highly!
Oliver Roberts
Excellent service, everyone I dealt with was awesome…with a shortage of parts they found a solution that got me sorted. Will definitely be using them again.
Suzannah Hoban
The team at Cycles Galleria went above and beyond to solve my issue -- really welcoming and supportive.
John Zuccarelli
Fantastic service with a smile.. no questions too hard, made me feel great as I am new to riding..
Omkar Lad
I like would to give a massive shout out to the team at Cycle Galleria Brunswick East for their expectional customer service. I have bought two bikes from this store and the customer experience on both occasions, right from sales to workshop has been top notch. Especially with my latest Trek Emonda where I decided to "customise" the build by replacing some of the standard components that the bike came with.
Everyone on the team is very knowledgeable, patient and helpful. These guys know their bikes and it shows in their prudent advice and timely support, whether you are buying a new bike or looking after your old trusted steed.
So thank you again Brad, Leo, James, Keiran, Jordan and Rob. I cannot recommend them enough, absolute legends!!
Jimmy Wellings
Came in to pick up my new Trek 520 bike today. Bradley and the other sales reps were incredibly friendly, helpful and knowledgeable. Bradley specifically answered all my questions and made me feel right at home. Thanks guys.
Elizabeth Hurley
James, Bradley and Kieran all have excellent communication skills and were extremely helpful.
I would also recommend the SHOKZ wireless bluetooth headphones - healthy because not blocking your ears and safe because can hear and react to external noise like a "jogger" running up from behind.
Adrian Caniglia
Ask for Rob, he is a gun and will sort you out. Great place and vibe.
Thanks Rob, ill be back but not too soon :)
Simon Krug
Went in for a water bottle and came out with new cleats and shoes. Unbelievable service from Bradley inside the store, could not recommend the place anymore!
Clemente Gilbert
Staff were extremely knowledgeable about Trek road bikes, frame types, groupsets, and features, including recommendation for my type of riding and age. Very helpful in sizing me, best I've had compared to 4-5 other bike shops. Would highly recommend this shop and their friendly staff. Only caveat is limit on availability of mid price road bikes, so may have to await order from overseas, and Trek road bikes can be pricey, but top quality.
Robert Foley
Thank you for your assistance in servicing my Marlin 5. I was very impressed with the fantastic customer service and honest approach. I was also very happy with the cost of the service.
Again a big thanks to all staff involved.
Cheers
Rob Foley
Jad Davies
Great, prompt response times for an email sent to exchange a product due to my ordering wrong size. Bryce organised the exchange and posted out the new product quickly allowing me to receive it before my scheduled weekend ride. Will definitely be buying form them in the future and recommend buying form the store.
Nathan Fisher
Just picked up my bike from the Brunswick store today, I dealt with Leo and Bradley who are awesome, great customer service and being new back to riding since I was a teen they were happy to answer any questions I had no matter how silly they might be.
I've been to other bike stores but will be sticking to this one considering how knowledgeable and helpful they have been.
Thanks guys
Jake McMinn
Best place in Melbourne for bike servicing. Brought my road bike in with a bottom bracket issue and they were able to sort it out really quickly. Rode a 200km audax on it the next day and it’s the best my bike has felt since it was new.
Richard Burley
Great service and advice. Friendly staff.
Nick Tapp
You had what I was looking for (and the previous two LBSs I'd been to did not). You also had some alternatives I hadn't been aware of. Service was friendly and helpful. I left very satisfied.
Peter Farrant
Bradley gave us great service with expert product knowledge and a warm tone. Highly recommend.
Anthony Nocka
Walk in off the street with my bike. Service was great and repair to rear disc brake completed in a few hours. Really happy. Wish they were my local but sadly from interstate!
Jenny Overton
Great customer service, thank you!
Bobby Valentine
We visited 3 stores starting with QV, then Docklands & finally Brunswick East, chasing a bike in very short supply. The service & advice we received at each was excellent and totally without the usual "Bike shop" attitude! Passionate bikers who love sharing the experience & we did get our bike in the end.
