Greg Smenda
Great over the phone support during the lockdown.
Antonio Simonetti
They were able to take my booking and service my 3 week old 2022 Trek Marlin 5 within 24 hours.
The issues were a malfunctioning gear cable and the chain clipping the derailer in the lower gears. The cable was replaced and the touching has ceased. No charge. So far so good.
The guys kept me updated during the process via email and text. They were also courteous and accommondating, which are traits that are "not negiotable" to ensure good customer service.
Cheeers and thanks.
Hamada Fayad
Very helpful crew.
I broke my thru axle on my 7 years old bike. Supplier did not carry the part. I reached out to the Brunswick East team and they had a part that was a close match. Unfortunately it did not fit. They gave me a refund with no issues at all.
Kristian La Rocca
Fantastic service - thanks very much to Kieran, Rob (and the other staff who assisted). All went out of their way to accommodate me and out in a lot of extra effort. Highly recommended :)
gate swinn
These gents were outstanding, very considerate and thoughtful. I won't buy bike stuff anywhere else again.
James Lang
Awesome bike shop and awesome staff. Have purchased a few items through the store in the past, went in today looking for some bar stops and they helped me out free of charge. Highly recommend
Dan B
I went to CG in Brunswick East to service my old bike. Jude was very helpful, I was about to spend a bunch of unnecessary money on my old bike but he advised me to hold off and he helped me make a good decision about buying a new bike and then minimised the cost for servicing my old one. Because of that when I bought my new bike I went back to CG instead of somewhere else
Aaron Roy
Great bike shop, reasonable and honest. Will return.
Jenkin Yau
Went in for a quick purchase, worker gave me the essential knowledge to make a decision. quick and easy with good service
Emeline Le mesle
Excellent customer service
Suzanne Murray
We brought our son a mountain bike and the service is excellent! The staff really know their stuff and aim to get you the right bike and not just sell you product. Would highly recommend.
G Mark Armour
Brad did a great job dealing with a difficult situation about a warranty claim. Much appreciated
Jordan Wright
Great customer service and very helpful, considered advice when I was looking for new wheels. Top notch!
P.S. independent is spelt incorrectly in the feedback link.
Tom Egan
Bought a bottom bracket here. Expensive, but I knew that and the service was first class.
Seamus
Great service, super friendly, highly recommend
Nicholas Meintjes
A month back I bought a pair Bontrager Aeolus COMP wheels online, I was not to thrilled with the ones I bought as I did not read the description correctly. I called and told the guys my story and they where happy to help, I went through to the store to choose my new wheels and the guys where great at helping me out with a new pair of Bontrager ELITE AEOLUS WHEELSET. They held the wheels for me until I could get the extra cash to pay in and where great at communicating to me when they they where ready, the team did a great job with their service and were friendly at all times.
Thank you guys for great service, as I am moving to Essendon I will definitely be using you guys to service my bike and for all my equipment needs.
Thanks again.
Jeremy Emmett
Took my bike in for a service, after a slight technical hitch, which saw a recommendation on a new chain get retracted (particularly as it was replaced 4 weeks earlier, by the same shop), the service was great, super clean and there was care given to switch to a wax lube for the winter grinds, as well as a full grease and clean of the drive train. Great winter prep and proactive approach!
Brian Driscoll
On the basis of a handful of visits to this mob over the last couple of years, I can recommend them highly. They're quick, efficient, friendly, professional and do top quality work. They're good at communication and follow-up too. I'll be back!
Freda Mitris
Great Service - they go above and beyond to make thngs happen!
Highly recommended!
Laurence Frichot
These guys are ace! Bought a Fuel EX 8 from them a couple of weeks ago, made some rookie mistakes and the guys and girls at Cycles Galleria had my back!
If you want a bike store that will be there for you when you need them, this is the place to go
