Rachel Levinson
Excellent service. Ordered online and had to return product. Great communication and follow through by Charlie. Would definitely recommend.
HRB
Excellent customer service, Leeana is super-helpful! Helped me trouble shoot a bike computer in a friendly and patient manner.
arcweld111
I booked my bike in for a service, NOT a Trek and after chatting to Kenny for a few minutes and working out we like to ride the same trails I left.
Less than 40min later I get a text saying my bike was done and ready to go! I figured it must have been an automated text but no it was actually ready to go. He also fixed a niggling issue and the bike now runs like a charm.
I'll be a repeat customer for sure.
m rm
These guys are amazing! Jack helped us out in getting two bikes... absolutely love the bikes and they helped setting it up very nicely. Thanks, Mani
Lee Walsh
I had an issue with a new bike that I had bought from a different store, the help that I received from Kenny and Leana was excellent. Kenny had a quick ride on my bike to diagnose the issue then preceded to work on the problem and fix it for me. All free of charge! Amazing service! I will definitely be bringing my bikes back for servicing etc. Thanks Guys!
Reggie Chang (Changy)
Really friendly team and a passion for cycles. I came here to get my bike serviced and they were really helpful about what parts of the bike needs to be tuned up every now and then. I really recommend checking them out.
Shaune Egan
Recommended to me by a mate who knows a lot more about bikes and bike gear than I do. Pepper was excellent - very knowledgeable and professional - set me up with a new bike, helmet and everything else I needed without any sales pressure or fuss. Great experience and quality service, will definitely go back.
Gabriela Barría Murphy
Super friendly crew and lots of useful bike toys to check out! Definitely will be coming back
Brett Adamson
Great store in an excellent location. The staff are knowledgeable and friendly. I love the Tuesday night rides around the Kew Boulevard. If there's a problem, like a puncture, every waits and lends a hand. And best of all is the beer and pizza afterwards. Thanks guys :)
Sarah T
Excellent crew here! Definitely check 'em out. I highly recommend their Tuesday night social ride, I joined them for the first time last night and everyone was so friendly I'll definitely go back. Thanks Lewis :)
Tom Kurka
A great little store that doesn't feel like a normal bike shop. Jimmy is always super friendly and really knows his bikes.
Drew B
Got my wife's bike from here. Jimmy took the time to measure her to make sure she was getting the right sized bike, and had some great cycling clothing so she looked the part when we go for our coffee rides. Also the Tuesday night shop rides are pretty rad, going for a spin on the Boulevard then beers and pizza at the Royal Saxon. A really friendly team.
Tim Smyth
Very friendly and experienced staff. Enjoyed my first ride last week on Trek FX-2 hybrid e bike
Es Tee (സന്തോഷ്)
Excellent customer experience. Had an issue with my bike and they looked at it immediately. Thanks
Tam K
Purchased parts for click and collect. Cycles Galleria did not send intrusive -unsolicited spam, unlike their competitors 99 Bikes and BikeBug
elwyn F3011
Good products and service etc but buying on line they use Sendle for delivery…. Which is very poor service and pick up points are a disaster… when buying on line choose carefully how you have delivered
Paul Jean
Great phone service initially and great customer face to face service on arrival to pick up helmet.
Will be taking my bike there to be serviced from now on. Thank you.
Chen Xiao
Great place amazing selection of bicycles but a bit pricey for me..... but good environment
Murray Longe
This is a terrific bike shop in the heart of Richmond. The staff are knowledgeable and always happy to share what they know. I've had a problem riding in to work in the morning and they have always had it sorted before I need the bike back to ride home in the afternoon. Great service.
Dylan
I recently visited and was in the middle of being served when the Cycles Galleria employee started serving someone else. I waited/wandered around the store for about 20 minutes just waiting despite being 3/4 through completing an order. Another employee seemed great and the store seems well stocked but just had a rude experience.
