Chen Xiao
Great place amazing selection of bicycles but a bit pricey for me..... but good environment
Murray Longe
This is a terrific bike shop in the heart of Richmond. The staff are knowledgeable and always happy to share what they know. I've had a problem riding in to work in the morning and they have always had it sorted before I need the bike back to ride home in the afternoon. Great service.
Dylan
I recently visited and was in the middle of being served when the Cycles Galleria employee started serving someone else. I waited/wandered around the store for about 20 minutes just waiting despite being 3/4 through completing an order. Another employee seemed great and the store seems well stocked but just had a rude experience.
Caglar Gul
I recently bought a brand new Trek Marlin 5 from Trek Richmond. However, I realized the bike came with a different, cheaper brake that wasn't working properly compared to the one promised in the showroom. Trek Richmond told me to get it changed and directed me to another Trek store.
When I arrived there, it seemed they weren't happy about changing the brake since I didn't buy the bike from them, even though the issue wasn't my fault. They changed the brakes and I picked up the bike and headed back home, only to find that the brake cable wasn't fitted well and was touching the wheel.
Trek Richmond advised me to bring the bike back to them. Long story short, I spent 4 days and more than 3-4 hours total on the road dealing with issues for a brand new bike. I wanted to enjoy my annual leave and go on a bike trip with my partner, but I ended up spending my time dealing with these problems instead. It's been a big disappointment.
Windy City.
Bought a bike for $949 and had to go back a few times in the first 6 months owning the bike, I could have just settled for a second hand if I would have known.
maracer5
Absolutely the worst sale & service I’ve ever experienced.
Graeme Bryant
Disappointing to walk into a small store you’ve heard good things about and have the staff members pointedly ignore you while you wander around – despite there being no other customers. Eventually had to ask for help and got a very disengaged response from the front counter – little to no interest talking about bikes or selling me one.
craig munro
Dropped bike off last Thursday it was booked in , they didn't even look at it till Friday then decided to do a warranty claim on the dropper post so left bike there till the following week ,had a phone call saying it needed a new cassette and chain at about $380 , thats fine just do it , picked the bike up on the friday at a cost of $600 plus thats fine
Then my son has organised with his mates to go to the Gorge plenty gorge and came with me to the factory got the bike dropper post still not working breaks haven't been blood properly probably more dangerous than what we dropped it off pretty upsetting for him and what a waste of time for us and money would never go there again
Drew H. Cinders
Shane Doyle
Orih Paul
Steve Moulton
Angelo Pagano
Daniel Gordon
Tony Della
Allison Rafei
Greg Lograsso
Mat Wiseman
Emily Ryan
Miya Zhou
