Caglar Gul
I recently bought a brand new Trek Marlin 5 from Trek Richmond. However, I realized the bike came with a different, cheaper brake that wasn't working properly compared to the one promised in the showroom. Trek Richmond told me to get it changed and directed me to another Trek store.
When I arrived there, it seemed they weren't happy about changing the brake since I didn't buy the bike from them, even though the issue wasn't my fault. They changed the brakes and I picked up the bike and headed back home, only to find that the brake cable wasn't fitted well and was touching the wheel.
Trek Richmond advised me to bring the bike back to them. Long story short, I spent 4 days and more than 3-4 hours total on the road dealing with issues for a brand new bike. I wanted to enjoy my annual leave and go on a bike trip with my partner, but I ended up spending my time dealing with these problems instead. It's been a big disappointment.
Windy City.
Bought a bike for $949 and had to go back a few times in the first 6 months owning the bike, I could have just settled for a second hand if I would have known.
maracer5
Absolutely the worst sale & service I’ve ever experienced.
Graeme Bryant
Disappointing to walk into a small store you’ve heard good things about and have the staff members pointedly ignore you while you wander around – despite there being no other customers. Eventually had to ask for help and got a very disengaged response from the front counter – little to no interest talking about bikes or selling me one.
craig munro
Dropped bike off last Thursday it was booked in , they didn't even look at it till Friday then decided to do a warranty claim on the dropper post so left bike there till the following week ,had a phone call saying it needed a new cassette and chain at about $380 , thats fine just do it , picked the bike up on the friday at a cost of $600 plus thats fine
Then my son has organised with his mates to go to the Gorge plenty gorge and came with me to the factory got the bike dropper post still not working breaks haven't been blood properly probably more dangerous than what we dropped it off pretty upsetting for him and what a waste of time for us and money would never go there again
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