4.9 rating out of 880 reviews
Robert Murillo
Great service from the Trek rep, Patrick! Knowledgeable, professional, and friendly.
Cheryl Brindle
Best customer service and resolution to adding training wheels to bicycle purchased at another store. My husband, mechanically adept, was unable to get 'universal' training wheels on our granddaughter's new bicycle. I called Trek Bicycle and first phone interaction convinced me I chose wisely. Trek was unable to install training wheels because parts were too short. Told my husband extender they needed to order for installation. They still weren't able to make it work with the extender. However, with their ingenuity, they were able to take parts from a used bike on hand to make it work. Solved the problem! Caring staff, creative problem solver and had our granddaughter enjoying her bike quickly. Next bike purchase is definitely at Trek Bicycle Allen!
Tom Karges
Its one thing to get a good tune up but when the people you deal with are genuine and trustworthy....it makes for a much better experience. Thank you Joe and Blake.
Michelle K
Thank you so much for helping me get back on my bicycle! I brought my bike in for a tune up (new tires, inner tunes, brake pads, new chain, and had the gear shifters back in working order), the guys were great! Everyone was friendly. Had my bike back in a week. Then, after a fall, I decided to get new clip in pedals, and of course I needed shoes! The team set it up for me and as a beginner with clips, set it up just right for me. It has been working out great. Thank y'all much! I highly recommend this store!
Kevin Vinson
A great bike shop with a great staff. Always a great experience at the Trek Bike Shop in Allen, TX.
Fred K
Blake greeted me when I dropped my bike off for a front derailleur adjustment. He was extremely courteous and obviously very competent. He called me about an hour later and told me that the bike was repaired and ready to be picked up! What more can you expect? When I picked up the bike the following day, I was greeted by Billy Bob. Billy Bob's knowledge in the bicycle industry is so vast, he's forgotten far more than I'll ever know. He took the time to educate me on certain aspects of my bike and it was a true pleasure to be welcomed by him. I look forward to working with this TREK shop in the future!
Troy Woods
I own a Specialized E-MTB yet I still bring it in to Trek Allen. I brought my bike in today because my Fox shock had air in the negative chamber that I could not fix at home. When I walked in today Joe immediately took my bike and diagnosed the issue. 5 minutes later he had it fixed. Thank you again Joe for taking care of me. Trek Allen is fortunate to have a pro like yourself.
Rajender Ravula
We had a wonderful experience at this bicycle shop while acquiring our son's very first bike.
From the instant we entered, the staff was welcoming, friendly, and exceptionally helpful.
They took the time to explain the various options and assisted us in selecting the appropriate size and model for our son.
We opted for the Trek Marlin 5, and we were impressed by its quality, design, and durability.
The team ensured to carefully assemble and adjust the bike to guarantee safety and comfort.
They also provided us with valuable tips on maintenance and riding fundamentals, which we greatly appreciated.
Our son was thrilled and confident as he tested his new bike in the store.
The entire purchasing process was seamless, professional, and devoid of stress.
The store itself is tidy, well-organized, and boasts an excellent selection of bicycles and accessories.
You can genuinely sense that they care about their customers and their needs.
This was a memorable experience for our family.
We are extremely satisfied with our purchase and the service we received.
I highly recommend this bicycle shop to anyone in search of quality bikes and outstanding customer service.
Nathan Lemmon
Always friendly...got my bike serviced and back to me in no time.
Tim Culberson
So very friendly and knowledgeable on Boxing day