I have to thank Joe for taking a great deal of time and effort to help me with a problem that I had with my Trek DOMANE in the front chain ring with a persistent chain drop. I dropped it off this morning at 10 AM. He took a look at it and he said I have time this afternoon to make this right and work correctly. He called me at 2 o'clock and told me it was finished and fix the problem and rode the bicycle to double check of any issues. I picked it up at 4 PM. He went over all the items that he spent time with, and advise me the correct way with this bicycle with FSA chain rings, and Shimano chain to correctly downshift. I thanked him for his time and effort and asked what it would cost and he said no charge. I want it to be done right because I adjusted it before and I did not want this to be a persistent problem for you.He took the time and effort to satisfy the needs of a customer. I said I will thank you with a perfect review on Google to encourage people to visit the store with an exemplary staff in management.