4.9 rating out of 897 reviews
Keith L
People are always helpful and are not pushy about purchasing. They know their stuff very well!
Jeff Postell
Billy Bob and his entire staff at Trek Bicycles in Allen are always professional, knowledgeable, and incredibly helpful. Their commitment to customer service is second to none. It’s great to have a bike shop and team you can trust to keep you rolling. Thank you for always taking care of us cyclists!
Don Fabian
I have to thank Joe for taking a great deal of time and effort to help me with a problem that I had with my Trek DOMANE in the front chain ring with a persistent chain drop. I dropped it off this morning at 10 AM. He took a look at it and he said I have time this afternoon to make this right and work correctly. He called me at 2 o'clock and told me it was finished and fix the problem and rode the bicycle to double check of any issues. I picked it up at 4 PM. He went over all the items that he spent time with, and advise me the correct way with this bicycle with FSA chain rings, and Shimano chain to correctly downshift. I thanked him for his time and effort and asked what it would cost and he said no charge. I want it to be done right because I adjusted it before and I did not want this to be a persistent problem for you.He took the time and effort to satisfy the needs of a customer. I said I will thank you with a perfect review on Google to encourage people to visit the store with an exemplary staff in management.
Tishaun Wilson
Joe identified my problem quickly, replaced parts, and tuned my bike all within 15 minutes!
bilal khan
Easy process, knowledgeable people and very helpful
M Taveira
Great people and trusted services.
Melanie Kirk
I am new to the area and needed some adjustment to the chain on my 3 speed Electra cruiser. Trek Allen was the closest bike shop to my home so I took it there. I brought it in about 30 minutes before closing and expected to have to leave it overnight. To my surprise, they put it right up on the rack, checked it out and got it all squared away with me standing right there. Then I pulled out my wallet to pay and the gentleman who took care of it waved me off and said, with a smile “oh, no charge. It’s on the house.”
Very courteous staff and my bike is riding smoothly! I will definitely be back.
Karen Fuglie
They were quick to prepare my order with excellent communication!
Dave Schmidt
Service is always outstanding with quick turnaround on a high mileage bike. They know me and how to take care of me. Great crew.
Alicia White
When we brought my bike in, Joe was quick to acknowledge us and discuss solutions to the problem. We left the bike and it was ready in three days as promised. Both personable and professional, Joe is someone I trust and would call on again when needed.