I bought 2 bicycles for my wife and daughter at this shop. We had stopped in earlier to see what sorts of deals they had, and almost pulled the trigger, but walked away so that we didn't make an impulsive buy. But this weekend we came back! The main reason we did was because of the excellent service and support that we got from the team at this store. I couldn't in good faith bring my business elsewhere. The patience, kindness and knowledge of the staff made me want to buy from them. Jovanny Cruz was a superb sales rep. I think my ladies must have ridden more than half the bikes in the store and Jovanny remained patient and encouraging to both of them, honestly trying to find a good fit. Andrew Fisher, the service manager for the store, was a wealth of knowledge and answered more the technical questions about the makeup of the bikes that made our short list. I look forward to working with him in the future for regular maintenance of all of our bikes. Bryan Kenny, the store manager, was helpful and supportive of his staff so that they could focus on the customers. He's a friendly guy and makes you feel welcomed there. The prices that day had deep discounts and we decided to get two bikes instead of one. We aren't sorry we did. Trek makes products that look and ride great. In the future, we will be visiting Trek for our cycling needs.