Kory is our regular Ehrilch rep, comes through usually every other week unless we need more immediate assistance. He's friendly, professional, and efficient. He's exceptionally knowledgeable about his job and is always more than happy to explain what he's doing to either me or a customer. I've found this helps ease the customer's concerns and generally leads to a better experience overall for a problem nobody wants to have to deal with. 5 stars simply aren't enough, I'd give more if I could.