Annabel Zarb
I got a flat tire on the way home from work and it would have been a super long walk home. The guys at Trek more than sorted it for me, they took the time to check over my bike as well as sort the tire. I’ll defo be back!
Ben Harris
Super supportive, friendly staff who go out of their way to help. Clear understanding and management of expectations of turnaround times in the workshop. Great selection of parts available for repairs and upgrades. Thanks guys I really appreciate it!
Ann Tarr
Haven’t had the best experience with store in the past but it feels completely different now. Phone gets answered, staff are happy to help when in store and generally excellent service.
Hussain
Really pleased with the Trek bike, Danny and John were really helpful, and actually guided me to a bike which will work better for my riding in / around Bristol. I had originally decided to look at a gravel bike, but a road bike is actually bit cheaper and also more versatile. The bike took a bit of time to get to the shop, and John went out of his way to get the bike from a different Trek store. Thanks and will be back for upgrades / kit once i save up a bit.
Robert P
Quality advice and excelent service. Very happy with my purchases
Pete The crete (Concrete Pete)
Very good service. Will definitely use again
Tom Angel
Went in to buy my first road bike and kit on cycle to work scheme. Was served by Annie who was a superstar, really patient and helpful as I spent ages deciding what extras to get! Took time to set up the bike and everything for me. Other guys in the store really helpful too. Great shop.
mike jones
Good product and great service
Richie Jones
Sceptical aging Mountain Biker of 35 years FINALLY takes the plunge on an Ebike after sooooo many years of slogging it out.
I wandered into the Bristol Trek store in a daze in the early spring having read multiple online reviews of what sort of Ebike I needed and completely open minded about spec and budget. I ended up at a Trek store on the basis I wanted to return to brand that I knew had solid R&D budgets and good local support. I was in that cohort that bought a Trek 9800 OCLV gen in 1992!!
Anyway, I walked in and Jon the store manager asked if I needed any help. I explained where I was at and even though the model I was suggested was a colour I hated at the time he did an amazing job of suggesting I just ride it.
I did and was stoked already even though it was just on tarmac and down a few steps. Next up I borrowed it for a whole weekend and rode it in Wales where I was was truly blown away. Many FaceTime calls with other MTB sceptics as the top of the line 9.9 assisted me to the tops of Cwm Carn on many occasions!!
Pithy concerns over the colour soon evaporated as I realised this RRP £13.5k beast of an ebike was truly phenomenal.
So it was a yes to Jon when I got back with the bike and he and his team have been nothing but accommodating since. Be it adding extra bits to my Bike to Work scheme so I can update the other bikes I ride or just helping with silly first world problems with tubeless tyres, including the other day where I had foolishly forgotten I’d put a tube in a tubeless tyre leading to an small explosion in the store I was amazed I wasnt escorted out at that point.
Product, service, brand have all aligned but what has shone through is how supportive the team are of newbie Ebike people like me and I’m an old MTB dog!!
A huge thanks to Jon and the team, it’s been a stand out brand moment for me this year and I work in brand/lifestyle/retail which makes me even more cynical.
Michael Donaldson
Lovely staff - thanks Kayden for the advice!
Jason Dowle
New Bike Day. Gotta say thanks to Daniel and the team absolutely top notch customer service. Even down to checking with me over small issues when I was away in France. Highly recommended
Stephen Granier
Prompt response to freehub problem. Great service and advice as usual.
Ryan Solomon
Great service. Very helpful staff. Will definitely be back next year. Have already recommended. Thank you
Steven Tunn
I needed an obscure part for my Trek Rail, not only did they find it, but got me it the same day. Very friendly and helpful experience from my first call to the shop all the way through to the staff who helped me. Highly recommended!
Alistair Gallaher
Very professional service, quick turnaround (I was quoted 3 weeks by another shop, Trek Bristol turned around in less than a week).
Offered sound advice and the bike is now running great. I will defo be back!
alison Cromwell
Friendly and helpful and go above and beyond a really great place with like minded cyclist.
Rowan Mead
Thanks Hugo. Nice team
Mel Kaye
Fantastic customer service, from initial call to check information, to arriving in store to purchase the bike. Really friendly informative staff. One week after purchasing the bike, received and email to check everything was ok. When the bike got puncture after the first ride they repaired it free of charge. The bike is brilliant as well. Would highly recommend.
Liz Waters
The staff are brilliant and exceptionally knowledgeable. Hugo helped me choose my first e-bike. He talked me through every step by discussing my expected use, and all the accessories that I may need. We spoke about my height being an issue for most bikes (I am 5ft1 so needed an XS frame), and found the brilliant Verve 2 lowstep in a lovely sparkly blue. We then found all the accessories to match - blue pannier bags, blue bottle and bottle holder, and a blue helmet! He emailed a quote with a breakdown of all the accessories so I could apply for a cycle to work certificate. I was updated when the bike arrived and had been built. Hugo even helped put the bike into my car. This has been the most empowering bike sale I have ever had. I feel confident getting back out on the roads after 5yrs of not cycling. Thank you so much.
steve burke
Outstanding service of my Madone, highly recommended team!
