Richie Jones
Sceptical aging Mountain Biker of 35 years FINALLY takes the plunge on an Ebike after sooooo many years of slogging it out.
I wandered into the Bristol Trek store in a daze in the early spring having read multiple online reviews of what sort of Ebike I needed and completely open minded about spec and budget. I ended up at a Trek store on the basis I wanted to return to brand that I knew had solid R&D budgets and good local support. I was in that cohort that bought a Trek 9800 OCLV gen in 1992!!
Anyway, I walked in and Jon the store manager asked if I needed any help. I explained where I was at and even though the model I was suggested was a colour I hated at the time he did an amazing job of suggesting I just ride it.
I did and was stoked already even though it was just on tarmac and down a few steps. Next up I borrowed it for a whole weekend and rode it in Wales where I was was truly blown away. Many FaceTime calls with other MTB sceptics as the top of the line 9.9 assisted me to the tops of Cwm Carn on many occasions!!
Pithy concerns over the colour soon evaporated as I realised this RRP £13.5k beast of an ebike was truly phenomenal.
So it was a yes to Jon when I got back with the bike and he and his team have been nothing but accommodating since. Be it adding extra bits to my Bike to Work scheme so I can update the other bikes I ride or just helping with silly first world problems with tubeless tyres, including the other day where I had foolishly forgotten I’d put a tube in a tubeless tyre leading to an small explosion in the store I was amazed I wasnt escorted out at that point.
Product, service, brand have all aligned but what has shone through is how supportive the team are of newbie Ebike people like me and I’m an old MTB dog!!
A huge thanks to Jon and the team, it’s been a stand out brand moment for me this year and I work in brand/lifestyle/retail which makes me even more cynical.
Michael Donaldson
Lovely staff - thanks Kayden for the advice!
Stephen Granier
Prompt response to freehub problem. Great service and advice as usual.
Ryan Solomon
Great service. Very helpful staff. Will definitely be back next year. Have already recommended. Thank you
Steven Tunn
I needed an obscure part for my Trek Rail, not only did they find it, but got me it the same day. Very friendly and helpful experience from my first call to the shop all the way through to the staff who helped me. Highly recommended!
Alistair Gallaher
Very professional service, quick turnaround (I was quoted 3 weeks by another shop, Trek Bristol turned around in less than a week).
Offered sound advice and the bike is now running great. I will defo be back!
alison Cromwell
Friendly and helpful and go above and beyond a really great place with like minded cyclist.
Rowan Mead
Thanks Hugo. Nice team
Mel Kaye
Fantastic customer service, from initial call to check information, to arriving in store to purchase the bike. Really friendly informative staff. One week after purchasing the bike, received and email to check everything was ok. When the bike got puncture after the first ride they repaired it free of charge. The bike is brilliant as well. Would highly recommend.
Liz Waters
The staff are brilliant and exceptionally knowledgeable. Hugo helped me choose my first e-bike. He talked me through every step by discussing my expected use, and all the accessories that I may need. We spoke about my height being an issue for most bikes (I am 5ft1 so needed an XS frame), and found the brilliant Verve 2 lowstep in a lovely sparkly blue. We then found all the accessories to match - blue pannier bags, blue bottle and bottle holder, and a blue helmet! He emailed a quote with a breakdown of all the accessories so I could apply for a cycle to work certificate. I was updated when the bike arrived and had been built. Hugo even helped put the bike into my car. This has been the most empowering bike sale I have ever had. I feel confident getting back out on the roads after 5yrs of not cycling. Thank you so much.
steve burke
Outstanding service of my Madone, highly recommended team!
stephen stoddart
I went this Saturday to ask for advice fixing my free hub. Daniel quickly indemnified and resolved the issue. I was very happy with the service
James Dorman
The quality starts when you buy from Trek but doesn't end there. The after sales service from the Bristol branch is exceptional. The team are friendly, knowledgeable and very responsive. A great all round customer experience. Very highly recommended
Acoustikjo : Folk Songs sung by Jo Cullum
Excellent service from Hugo who gave great advice on which bike suited my needs , accessories and also how to use the different functions . Highly recommend .
Ben Wood
Very helpful and knowledgeable staff
Marcel Rodriguez
I always have a great experience plus I feel look after too .. its why I stop buy Specialized bike and move the trek and its no going back .
nick powell
personalised customer service and product knowledge from Jon was outstanding making it easy for me to purchase a Madone SLR AXS
Thelma Howell
5 Star service from the friendly and helpful team at Trek. I popped in on the off chance that they could sort a problem with my saddle and an hour later through sheer perseverance and skill, I was back on the road! We’d been recommended to Trek by friends having lost faith in the shop where we originally purchased our bikes and I have to say, the service today has confirmed Trek as our first choice bike specialist in Bristol. Thank you team!.
Paul Mahon
Great customer service, excellent knowledge of staff makes all the difference
Anna Naylor
Team are always friendly. Always upfront about repair costs before they start doing the work. Work is always done within a good time frame to an excellent standard. Have helped me with many issues and never try to charge for unnecessary work. Highly recommend
