The service that I received recently was excellent. I went in to the store at opening time as I'd had a puncture on the way to work. The member of service staff who attended to me was extremely helpful, courteous and very professional. The bike needed a new tyre as well as an inner tube as the damage was severe. It was ready by lunchtime and I received a text and email to let me know. When I picked the bike up, I noticed that several things unrelated to the tyre change had been checked and tweaked. Almost like a mini-service. Excellent.