Louis Wilcox-Brown
All of the team in Trek Bicycle Bristol are very professional, friendly and extremely knowledgeable! All of the staff have helped hugely on multiple occasions.
In particular wanted to specify Josh in the workshop as being very knowledgeable and wanted to emphasise the amazing job he did with my bike. Had to have a lot of work done with some of it being difficult with warranties but was still done quickly but to a very high standard!Thank you!
Owen Swanson-Low
Really good service, friendly well informed staff, thanks
Jonathan Scott
The service that I received recently was excellent. I went in to the store at opening time as I'd had a puncture on the way to work. The member of service staff who attended to me was extremely helpful, courteous and very professional. The bike needed a new tyre as well as an inner tube as the damage was severe. It was ready by lunchtime and I received a text and email to let me know. When I picked the bike up, I noticed that several things unrelated to the tyre change had been checked and tweaked. Almost like a mini-service. Excellent.
James Willoughby-Smith
Great friendly service and they gave my lad a few extras for his birthday as he was polite and so excited.
Good effort. It’s not hard to be polite, interested and helpful in customers yet so many company’s aren’t.
Handsome Ling
Good service, helpful stuffs, high quality bikes.
Anthony Davies
I bought my hybrid bike from Trek several years ago and have visited off and on to get clothing and accessories since then. You can take your bike with you and the staff are all helpful. The bike has been brilliant and is a big part of keeping myself fit and doing my bit to reduce my carbon footprint.
Laura Rich
Absolutely brilliant customer service and technical work from Mikey and Josh. Sorted out a last minute service on my road bike, very helpful, honest and professional team. Thank you.
Phil Baker
A top class team that only has customers out riding their products at heart. This shop and staff have been exceptional to achieving this aim with my purchase and subsequent warranty frame replacement. 10/10
FK Snep
What a fantastic staff at this bicycle shop, blown away by the friendliness, the service and interest in my issues with repairing/replacing the cassette derailleur chain. Cannot praise them enough.
Sean Dreux
The staff were very friendly and knowledgeable. Would definitely recommend.
Roger Shepherd
I bought my Mount Vision here a few years ago and have it serviced here regularly. The shop has just expanded and now has a lot more stock to drool over. Staff are always helpful and there's a good selection of kit. Only complaint is that the waiting list for servicing can be long.
Marie Monaghan
Excellent bike service. Nice team and fair prices. My bike looks and feels brand new.
Richard Pendlebury
Very good service, nice helpful staff thank you
sadie Marvin
Very informative, kind and generous staff, thanks for your help! :)
Jon Goater
Knowledgeable and friendly staff.
Ollie James
Popped in to see if I could get help with removing a Maxle Stealth Thru Axle that I’d managed to completely strip after over tightening. I expected that I’d need to book the bike in for another day, but the guys that work in the Bristol shop we’re more than happy to help.
Mike the mechanic offered to help me before his next booking arrived, after hours of struggling to remove it myself and watching countless YouTube videos, Mike managed to remove it in a matter of minutes. That’s how the pros do it!
He then proceeded to try and find me a replacement part, ringing multiple local stores to see if they had stock.
All the guys in the shop were friendly and helpful, Mike was great craic throughout and has really helped me out as I thought I’d well and truly ruined my bike.
Perfect example of how to deal with and interact with customers! I’ll definitely be using the Bristol branch as my go to shop.
Thanks again Mike for being a top bloke!
colly colleran
Always great friendly staff, very nice looking new shop lay out
Richard Arnott
All the staff i have encountered have been both courteous and helpful. Congratulations on the new store. I also like the fact there's an open entrance space, so I can bring my bike in with me.
Shnonky Boba cat
Great selection.
Kenah Cassels
Great range of products to suit my needs. Service was outstanding. Very attentive and listened to my requirements.
