Popped in to see if I could get help with removing a Maxle Stealth Thru Axle that I’d managed to completely strip after over tightening. I expected that I’d need to book the bike in for another day, but the guys that work in the Bristol shop we’re more than happy to help.
Mike the mechanic offered to help me before his next booking arrived, after hours of struggling to remove it myself and watching countless YouTube videos, Mike managed to remove it in a matter of minutes. That’s how the pros do it!
He then proceeded to try and find me a replacement part, ringing multiple local stores to see if they had stock.
All the guys in the shop were friendly and helpful, Mike was great craic throughout and has really helped me out as I thought I’d well and truly ruined my bike.
Perfect example of how to deal with and interact with customers! I’ll definitely be using the Bristol branch as my go to shop.
Thanks again Mike for being a top bloke!