sadie Marvin
Very informative, kind and generous staff, thanks for your help! :)
Jon Goater
Knowledgeable and friendly staff.
Ollie James
Popped in to see if I could get help with removing a Maxle Stealth Thru Axle that I’d managed to completely strip after over tightening. I expected that I’d need to book the bike in for another day, but the guys that work in the Bristol shop we’re more than happy to help.
Mike the mechanic offered to help me before his next booking arrived, after hours of struggling to remove it myself and watching countless YouTube videos, Mike managed to remove it in a matter of minutes. That’s how the pros do it!
He then proceeded to try and find me a replacement part, ringing multiple local stores to see if they had stock.
All the guys in the shop were friendly and helpful, Mike was great craic throughout and has really helped me out as I thought I’d well and truly ruined my bike.
Perfect example of how to deal with and interact with customers! I’ll definitely be using the Bristol branch as my go to shop.
Thanks again Mike for being a top bloke!
colly colleran
Always great friendly staff, very nice looking new shop lay out
Richard Arnott
All the staff i have encountered have been both courteous and helpful. Congratulations on the new store. I also like the fact there's an open entrance space, so I can bring my bike in with me.
Shnonky Boba cat
Great selection.
Kenah Cassels
Great range of products to suit my needs. Service was outstanding. Very attentive and listened to my requirements.
Laurie
This is the finest bike shop you can go to - Stuart, Sam, all the staff will go the extra mile to sort out your problem with the experience of being active cyclists themselves and showing you the tricks of the trade; consistently excellent service which I have not seen the like of elsewhere. Thoroughly recommended five stars.
Kobi Merrikin
I’ve been into trek Bristol twice now and been served by Stu both times. The best customer service I have ever received! Stu was super helpful and great at explaining everything to me. Could not recommend more
James Fechtner
Quick and efficient service. The best customer service I’ve had from any shop in living memory! I believe the chaps name was Stu. Stu was super friendly, very cheery, treated my Kids bike with respect. Did a great job. Showed me the result at the end. Offered me a coffee!
Tom Seward
Knowledgeable staff, great service and good prices, what more would you ask for (also, at the time, one of the few places taking the Halfords Cycle to work Scheme)
Daniel Penfold
Staff here are extremely knowledgeable and genuinely interested in getting your bike to the best that it can be. They remember who you are and previous discussions. They aren't just looking to sell you products there and then. This is why I will return again and again and pass about five other bike shops in the city in order to get here.
Roger Shepherd
Helpful staff
Ride 4 Hugo
Great staff, great service, great product. Very friendly and knowledgeable, a wide range of options as well. A local feel and service but the reassurance of a multinational brand.
Sophie Causon-Wood
All of the staff were exceptionally helpful, knowledgeable, friendly and patient in taking me through options. When I returned to the store to collect my bike again I was really well looked after by all. I would like to highlight Ashley for his help!
Dan Morrice
Excellent bikes, friendly and knowledgeable staff (I think it was Raph who sold me my bike), would recommend to anyone.
Stuart Johnson
Tip top bicycle shop!
Alex Stewart
Class service, friendly staff, cool bikes, what more could you want from a bike shop!!
Ben Krawiec
Really can’t fault the team at Trek Bristol. Purchase a hybrid bike new last year from them and he great service then and recently took a road bike in that needed some work… Mikey on the service desk couldn’t have been more helpful in sorting out the issues, giving advice and generally being a top guy.
Always a warm welcome. This is how to do customer service.
Tom W
Fantastic customer service and I could not recommend enough.
