Kenah Cassels
Great range of products to suit my needs. Service was outstanding. Very attentive and listened to my requirements.
Laurie
This is the finest bike shop you can go to - Stuart, Sam, all the staff will go the extra mile to sort out your problem with the experience of being active cyclists themselves and showing you the tricks of the trade; consistently excellent service which I have not seen the like of elsewhere. Thoroughly recommended five stars.
Kobi Merrikin
I’ve been into trek Bristol twice now and been served by Stu both times. The best customer service I have ever received! Stu was super helpful and great at explaining everything to me. Could not recommend more
James Fechtner
Quick and efficient service. The best customer service I’ve had from any shop in living memory! I believe the chaps name was Stu. Stu was super friendly, very cheery, treated my Kids bike with respect. Did a great job. Showed me the result at the end. Offered me a coffee!
Tom Seward
Knowledgeable staff, great service and good prices, what more would you ask for (also, at the time, one of the few places taking the Halfords Cycle to work Scheme)
Daniel Penfold
Staff here are extremely knowledgeable and genuinely interested in getting your bike to the best that it can be. They remember who you are and previous discussions. They aren't just looking to sell you products there and then. This is why I will return again and again and pass about five other bike shops in the city in order to get here.
Roger Shepherd
Helpful staff
Ride 4 Hugo
Great staff, great service, great product. Very friendly and knowledgeable, a wide range of options as well. A local feel and service but the reassurance of a multinational brand.
Sophie Causon-Wood
All of the staff were exceptionally helpful, knowledgeable, friendly and patient in taking me through options. When I returned to the store to collect my bike again I was really well looked after by all. I would like to highlight Ashley for his help!
Dan Morrice
Excellent bikes, friendly and knowledgeable staff (I think it was Raph who sold me my bike), would recommend to anyone.
Stuart Johnson
Tip top bicycle shop!
Alex Stewart
Class service, friendly staff, cool bikes, what more could you want from a bike shop!!
Ben Krawiec
Really can’t fault the team at Trek Bristol. Purchase a hybrid bike new last year from them and he great service then and recently took a road bike in that needed some work… Mikey on the service desk couldn’t have been more helpful in sorting out the issues, giving advice and generally being a top guy.
Always a warm welcome. This is how to do customer service.
Tom W
Fantastic customer service and I could not recommend enough.
Anthea Bruges
I asked for a second opinion on a bike problem from the Trek shop although I hadn't bought my bike there. The staff were incredibly friendly and helpful and were thorough and generous with their time. They even gave me a coffee while they carefully checked my bike over! I could not have wished for a better experience in the handsomely reorganised display space.
Ed Greasley
I was able to finish my ride at the weekend after a mechanical issue was sorted by these guys. Here's my custom emonda ALR, mega quick, great climber
Miles Cooper
Finally made use of the government's £50 off a service/repair. Toby and the guys at Trek couldn't have been more helpful. Last year it took over a month for me to book a service in at a local competitor, the Trek guys managed to have my bike seen too in under three days.
My 40 year old Raleigh Racer has never felt so good! Thanks again Trek.
Tim Beacon
Superb service and advice. Great stock. Really recommended..
Eben Jones
Good people. Went the extra mile to hunt down the emonda in the exact size, colour and spec that I was after. I’m probs in the ‘very annoying customer’ column now but much appreciated!
Al Goulding
Got a puncture whilst in town and rang to see if they could fix it so I didn't have to walk my bike 2miles home and spend 20 minutes clumsily changing my inner tube. They had actually shut the shop the day before for their current refit but said to bring it in anyway and they'd look.
Despite all staff working on the refit, they kindly fixed the puncture. But an IT issue meant the card reader wouldn't work. I offered cash but they couldn't take it. I offered to come back to pay, but the refit meant they wouldn't be able to take payment later
So they just said it was on the house. I asked if they had a charity I could donate to, but the said to put it towards a cause of my choice.
I tried to find an email address to say thanks and let senior management know, but doesn't seem to be one so I just wanted to say thanks again here and let others know how friendly and helpful the staff were.
I have been going to Bike UK at this site for over 20 years and always got great service. I asked if the same staff have stayed on and it seems that they have, which is great news for people using the store.
I have seen some comments about them no longer doing the free service on bikes that Bike UK offered. Of course I would love those to have contnued on my bikes but this is a different business, not a rebranding of the old one, so I am simply grateful that the people and good customer service have been retained.
Thanks to Bike for all the help over the years and thanks to the people at Trek for repairing my puncture and waiving the cost - an impressive first experience at the new store that ensures I will continue to recommend it to friends.
I will be splitting the money you saved me, plus an extra £5, between a Bristol homeless charity and an inclusive cycling charity, so your kind act will benefit someone more in need than I am.
Keep up the good work and good luck with the new store.
