Roger Shepherd
Helpful staff
Ride 4 Hugo
Great staff, great service, great product. Very friendly and knowledgeable, a wide range of options as well. A local feel and service but the reassurance of a multinational brand.
Sophie Causon-Wood
All of the staff were exceptionally helpful, knowledgeable, friendly and patient in taking me through options. When I returned to the store to collect my bike again I was really well looked after by all. I would like to highlight Ashley for his help!
Dan Morrice
Excellent bikes, friendly and knowledgeable staff (I think it was Raph who sold me my bike), would recommend to anyone.
Stuart Johnson
Tip top bicycle shop!
Alex Stewart
Class service, friendly staff, cool bikes, what more could you want from a bike shop!!
Ben Krawiec
Really can’t fault the team at Trek Bristol. Purchase a hybrid bike new last year from them and he great service then and recently took a road bike in that needed some work… Mikey on the service desk couldn’t have been more helpful in sorting out the issues, giving advice and generally being a top guy.
Always a warm welcome. This is how to do customer service.
Tom W
Fantastic customer service and I could not recommend enough.
Anthea Bruges
I asked for a second opinion on a bike problem from the Trek shop although I hadn't bought my bike there. The staff were incredibly friendly and helpful and were thorough and generous with their time. They even gave me a coffee while they carefully checked my bike over! I could not have wished for a better experience in the handsomely reorganised display space.
Ed Greasley
I was able to finish my ride at the weekend after a mechanical issue was sorted by these guys. Here's my custom emonda ALR, mega quick, great climber
Miles Cooper
Finally made use of the government's £50 off a service/repair. Toby and the guys at Trek couldn't have been more helpful. Last year it took over a month for me to book a service in at a local competitor, the Trek guys managed to have my bike seen too in under three days.
My 40 year old Raleigh Racer has never felt so good! Thanks again Trek.
Tim Beacon
Superb service and advice. Great stock. Really recommended..
Eben Jones
Good people. Went the extra mile to hunt down the emonda in the exact size, colour and spec that I was after. I’m probs in the ‘very annoying customer’ column now but much appreciated!
Al Goulding
Got a puncture whilst in town and rang to see if they could fix it so I didn't have to walk my bike 2miles home and spend 20 minutes clumsily changing my inner tube. They had actually shut the shop the day before for their current refit but said to bring it in anyway and they'd look.
Despite all staff working on the refit, they kindly fixed the puncture. But an IT issue meant the card reader wouldn't work. I offered cash but they couldn't take it. I offered to come back to pay, but the refit meant they wouldn't be able to take payment later
So they just said it was on the house. I asked if they had a charity I could donate to, but the said to put it towards a cause of my choice.
I tried to find an email address to say thanks and let senior management know, but doesn't seem to be one so I just wanted to say thanks again here and let others know how friendly and helpful the staff were.
I have been going to Bike UK at this site for over 20 years and always got great service. I asked if the same staff have stayed on and it seems that they have, which is great news for people using the store.
I have seen some comments about them no longer doing the free service on bikes that Bike UK offered. Of course I would love those to have contnued on my bikes but this is a different business, not a rebranding of the old one, so I am simply grateful that the people and good customer service have been retained.
Thanks to Bike for all the help over the years and thanks to the people at Trek for repairing my puncture and waiving the cost - an impressive first experience at the new store that ensures I will continue to recommend it to friends.
I will be splitting the money you saved me, plus an extra £5, between a Bristol homeless charity and an inclusive cycling charity, so your kind act will benefit someone more in need than I am.
Keep up the good work and good luck with the new store.
William Milne
Great customer service. Would especially call out Micheal; dealt with all the issues I had with my cycle to work scheme provider and leant me a bike to cover the period of time it took them to recieve payment (don't use Cyclesolutions!!). He then delivered my bike. Can't ask for much more than that. Thank you
Katharine Millar
I recently took my bike into trek for a service. The team were fantastic and able to get my bike back to me the next day. Not only did they service my bike, they also replaced an old and broken bottle holder and tidied up all my cables etc. So my bike was looking beautiful afterwards. The team are really friendly, honesty guys and I'd definitely recommend them to anyone looking for any bike repair or servicing.
Ian Knight
I have just picked up a Trek FX3 Disc bike from Trek Bristol under the Cycle to Work Scheme and just have to compliment the outstanding service provided by Hugo Gardner and his colleagues. He was extremely helpful, without being pushy and knew the products in detail and went the extra mile to source extras which met my requirements. The bike has frankly exceeded my expectations and I cannot wait to get out on it! THANK-YOU!!!
A J
Best service I've ever received, the amazing price was a bonus. Special thanks to the workshop manager Stu - Trek I hope you know how lucky you are to have him leading your team!
Nick Watson
Generous Superstars.
Sharon Wilkins
I was extremely impressed with both the staff and the service I received from Trek Bristol. In particular I would like to highlight Ash, who took the time to listen to what I wanted and allowed me to try numerous options. Nothing was too much trouble for him and I was impressed with his knowledge and expertise.
