William Milne
Great customer service. Would especially call out Micheal; dealt with all the issues I had with my cycle to work scheme provider and leant me a bike to cover the period of time it took them to recieve payment (don't use Cyclesolutions!!). He then delivered my bike. Can't ask for much more than that. Thank you
Katharine Millar
I recently took my bike into trek for a service. The team were fantastic and able to get my bike back to me the next day. Not only did they service my bike, they also replaced an old and broken bottle holder and tidied up all my cables etc. So my bike was looking beautiful afterwards. The team are really friendly, honesty guys and I'd definitely recommend them to anyone looking for any bike repair or servicing.
Ian Knight
I have just picked up a Trek FX3 Disc bike from Trek Bristol under the Cycle to Work Scheme and just have to compliment the outstanding service provided by Hugo Gardner and his colleagues. He was extremely helpful, without being pushy and knew the products in detail and went the extra mile to source extras which met my requirements. The bike has frankly exceeded my expectations and I cannot wait to get out on it! THANK-YOU!!!
Nick Watson
Generous Superstars.
Sharon Wilkins
I was extremely impressed with both the staff and the service I received from Trek Bristol. In particular I would like to highlight Ash, who took the time to listen to what I wanted and allowed me to try numerous options. Nothing was too much trouble for him and I was impressed with his knowledge and expertise.
Amy Watkins
I received exceptional service today when popping in to check an issue with a rear derailleur. Thank you.
Daniel Banfield
1st, Massive thanks to Michael for the help over the CO2 cartridge and advice on the what new tyres to get next.
2nd, Sunday 18th i got my new pair of Bontrager R3 tyres
But massive shout out also for Tom for fitting them in record time, even though the shop was very busy great advice and customer service from him.
Will be back again.
Gill Davies
Excellent service at short notice.
nicky fincham
Absolutely lovely staff, Stewart was extremely helpful and really went the extra mile to ensure I was happy with my bike and felt safe riding it.
Mick Emms
Very helpful and a very chilled out atmosphere especially at the moment highly recommend.
Sadie Mcdermott
Where to start... the guys here have been so helpful to me today. To begin they lent me a few tools to see if they would fit my bike so I didn’t buy the wrong ones (trusting me not to run off with them) Then whilst I quickly went home to do the test to see which one fitted, they had found this specific tool that I needed online as they were out of stock pretty much everywhere and I would have had to wait a month for one otherwise! I used their computer to order it which was super helpful. I had previously bought an inner tube from here determined to fit it myself but not knowing a thing about bikes, Josh offered to fit it for me and showed me the ropes! Cannot thank you guys enough for your help this morning! You’ve been great!! I have also been to a few bike shops around Bristol and this was by far the best service I’ve experienced!
jack bird
Excellent service from the manager Michael Ousby. No complaints, Roscoe 8 is great!
Hugh Milner
Over the past few months I've bought a couple of items here including a helmet & a new wheel (which they fitted) and have been happy with the service. Then last week my friend's front disc brake started making a strange noise. Thinking it might be serious we came in here and the guy had a quick look, put it on the rack, made a few adjustments & fixed it for no charge. Exceptional service.
FamilyP Perks
Amazing service from Trek this morning- I popped in unannounced with broken brakes. Not only did they rapidly fix them for very low cost, I was also given a lesson on how to tweek them myself to prevent further problems. Thanks very much Trek- I'll be back for a proper maintenance session soon!
Ian Bradley
A well stocked bike shop, professional service and with informed advice. No pressure sales, excellent!
Katy Greenwell
Lovely service and really honest staff. Dealing with social distancing and the process well.
Michael Dychus
Outstanding customer service! And also extremely happy with my bike!
Szymon Małecki
Warte zwiedzenia. Polecam.
Tina Brockway
Lovely place staff very helpful lots of advice from tom not pushy fab recommend to everyone
David Troughton
V friendly staff and technician gave great advice for me to fit a headset bearing and uninstall the old one. After fitting the bearing I found out there had been a problem with the pricing of the bearing which was much more expensive (twice as much) than other suppliers. I rang them and they immediately checked and discovered there it had been incorrectly priced and refunded the difference.
