Sadie Mcdermott
Where to start... the guys here have been so helpful to me today. To begin they lent me a few tools to see if they would fit my bike so I didn’t buy the wrong ones (trusting me not to run off with them) Then whilst I quickly went home to do the test to see which one fitted, they had found this specific tool that I needed online as they were out of stock pretty much everywhere and I would have had to wait a month for one otherwise! I used their computer to order it which was super helpful. I had previously bought an inner tube from here determined to fit it myself but not knowing a thing about bikes, Josh offered to fit it for me and showed me the ropes! Cannot thank you guys enough for your help this morning! You’ve been great!! I have also been to a few bike shops around Bristol and this was by far the best service I’ve experienced!
jack bird
Excellent service from the manager Michael Ousby. No complaints, Roscoe 8 is great!
Hugh Milner
Over the past few months I've bought a couple of items here including a helmet & a new wheel (which they fitted) and have been happy with the service. Then last week my friend's front disc brake started making a strange noise. Thinking it might be serious we came in here and the guy had a quick look, put it on the rack, made a few adjustments & fixed it for no charge. Exceptional service.
FamilyP Perks
Amazing service from Trek this morning- I popped in unannounced with broken brakes. Not only did they rapidly fix them for very low cost, I was also given a lesson on how to tweek them myself to prevent further problems. Thanks very much Trek- I'll be back for a proper maintenance session soon!
Ian Bradley
A well stocked bike shop, professional service and with informed advice. No pressure sales, excellent!
Katy Greenwell
Lovely service and really honest staff. Dealing with social distancing and the process well.
Michael Dychus
Outstanding customer service! And also extremely happy with my bike!
Szymon Małecki
Warte zwiedzenia. Polecam.
Tina Brockway
Lovely place staff very helpful lots of advice from tom not pushy fab recommend to everyone
David Troughton
V friendly staff and technician gave great advice for me to fit a headset bearing and uninstall the old one. After fitting the bearing I found out there had been a problem with the pricing of the bearing which was much more expensive (twice as much) than other suppliers. I rang them and they immediately checked and discovered there it had been incorrectly priced and refunded the difference.
Aidan Bradley
Could not have had a better experience. The team are working extremely hard to provide an amazing service and keep us all riding during this tough period. Highly recommend!
Steve G
I traveled down from Worcester today to buy a couple of bikes. The service over the phone before buying and when I was there in the shop today Hugo and his manager were both brilliant to deal with and fun ! I would definitely recommend Trek Bristol
Dominic Drake
Having been to most bike shops in Bristol, these guys really are the best.
The staff are friendly, helpful and knowledgeable.
charlotte holman
Stu helped get my bike back to being road worthy! Incredibly fast, helpful & kind. Lovely experience & won’t be going anywhere else from now on for any bike issues. Thank you!
Hannah
Amazing customer service!!! Stu went above and beyond to help welcome me to the shop, quickly fix my bike, and offer local biking tips. The overall store layout is clean, inviting, and very easy to navigate. I would highly recommend the bike shop as well as the sales floor at Trek Bicycle Bristol.
merle patchett
Best bike shop and maintenance service in Bristol! The team, especially Stuart, always go out of their way to help and ensure you ride safely and effectively. They never patronise even when I ask the most basic questions and have only ever made me feel more empowered to ride and maintain my bike. I went in today after my bike chain snapped and Stuart mended this for me on the spot even though he was booked for the whole day. Can't recommend this shop more highly: the staff are super friendly, extremely knowledgeable and highly skilled.
Vince Jnr
I bought a new remedy which is my first proper full sus bike and had a couple of issues with the bike/my riding style.
Initially I was worried about taking it back to the shop but the team at TREK bristol put me at ease and worked tirelessly to resolve the issues i was having as well as making sure i always had an available option if we couldn't fix the issue.
Specific mentions for Mike and Ash for options but especially to Al and Stu who really went the extra mile to help me with the bike showing me what they were doing, explaining why and helping me understand how my riding style could be adapted so the 1x12 drivetrain would be optimised even coming out for a ride to see what was happening, on top of that i was given options on ways to adapt the bike so it would suit me a bit better as well.
I really wasn't prepared for the amount of care and effort i received from the team. The customer service here is second to none, the guys are freindly, helpful, knowledgeable, genuinely enthusistic about the industry and the kit and patient which is why i am a very happy customer and would recommend them to anyone, you will be looked after here.
Charlotte Jarrett
Everyone at Bike UK is helpful. They will take time to talk you through every aspect of a bike and the equipment needed. Plus if you have any problem they are happy to help and talk you through everything they do. Highly recommend ⭐️⭐️⭐️⭐️⭐️
Jeremy Hime
Love these guys - fellow bike nerds
Natalie Davies
2nd Bike i have bought here, very Friendly and Knowledgeable staff, got a great deal on a sale bike and included set up (adding my mud guards) and 6 week service, very happy with my new whip!
