Mel Kaye
Fantastic customer service, from initial call to check information, to arriving in store to purchase the bike. Really friendly informative staff. One week after purchasing the bike, received and email to check everything was ok. When the bike got puncture after the first ride they repaired it free of charge. The bike is brilliant as well. Would highly recommend.
Liz Waters
The staff are brilliant and exceptionally knowledgeable. Hugo helped me choose my first e-bike. He talked me through every step by discussing my expected use, and all the accessories that I may need. We spoke about my height being an issue for most bikes (I am 5ft1 so needed an XS frame), and found the brilliant Verve 2 lowstep in a lovely sparkly blue. We then found all the accessories to match - blue pannier bags, blue bottle and bottle holder, and a blue helmet! He emailed a quote with a breakdown of all the accessories so I could apply for a cycle to work certificate. I was updated when the bike arrived and had been built. Hugo even helped put the bike into my car. This has been the most empowering bike sale I have ever had. I feel confident getting back out on the roads after 5yrs of not cycling. Thank you so much.
steve burke
Outstanding service of my Madone, highly recommended team!
stephen stoddart
I went this Saturday to ask for advice fixing my free hub. Daniel quickly indemnified and resolved the issue. I was very happy with the service
James Dorman
The quality starts when you buy from Trek but doesn't end there. The after sales service from the Bristol branch is exceptional. The team are friendly, knowledgeable and very responsive. A great all round customer experience. Very highly recommended
Acoustikjo : Folk Songs sung by Jo Cullum
Excellent service from Hugo who gave great advice on which bike suited my needs , accessories and also how to use the different functions . Highly recommend .
Ben Wood
Very helpful and knowledgeable staff
Marcel Rodriguez
I always have a great experience plus I feel look after too .. its why I stop buy Specialized bike and move the trek and its no going back .
nick powell
personalised customer service and product knowledge from Jon was outstanding making it easy for me to purchase a Madone SLR AXS
Thelma Howell
5 Star service from the friendly and helpful team at Trek. I popped in on the off chance that they could sort a problem with my saddle and an hour later through sheer perseverance and skill, I was back on the road! We’d been recommended to Trek by friends having lost faith in the shop where we originally purchased our bikes and I have to say, the service today has confirmed Trek as our first choice bike specialist in Bristol. Thank you team!.
Paul Mahon
Great customer service, excellent knowledge of staff makes all the difference
Anna Naylor
Team are always friendly. Always upfront about repair costs before they start doing the work. Work is always done within a good time frame to an excellent standard. Have helped me with many issues and never try to charge for unnecessary work. Highly recommend
Cecilia Burgess
This is the only bike repair shop I’d use when in Bristol. They have helped me several times in the past with excellent bicycle and pushchair repairs that would have cost a lot more elsewhere. Amazing customer service. They are good people.
James B
The staff are always so diligent and helpful. On several occasions I have been served by Stu and Ashley in the Bristol branch and they could not have been more helpful with their advice and care. More recently Emerson really came through and did a terrific job.
Pete Hersey
From the moment I arrived in the shop the advice and guidance given was exceptional. Compared to other manufacturers I visited for a new bike this was by far one of the best and this is the third bike I have bought all £6k . It was 5* service from day 1 to the day when I could finally pick up my Project 1 bike. Special mention to Jon Stone for all the information he gave me.
Nicholas Brand
Excellent experience from first to last (bottom bracket replaced). Seamus, the bike mechanic, gave perfect service: knowledgable, friendly, interested in the bike and efficient. Excellent.
Kiri Tongkeaw
Went in with wheel issues on my bike and Jack fixed it in less than 15 minutes
Great service!
Janzen Boulton
Every time I’ve been to this store I have always received great customer service. The staff are friendly and knowledgeable. This is definitely my favourite Local Bike Shop!
Angre Doge
Great employees
My bmx’s back tire broke while riding in city centre meaning the tire was rubbing against the frame and I couldn’t ride. I went to trek to see if they could let me borrow a tool to atleast make it rideable, they were happily helpful and the guy working on the bikes at the workbench helped me out to fix it for free. He saved me so much time and was very friendly and helpful. Else I would be dragging my bike back 10km home. Unfortunately I didn’t get his name but I went there at around 3pm on the 26th of October. Great person. Thanks to him again.
Harriet Hallam
Had child's bike serviced - very polite and super helpful, pointed out where the bike is starting to age.
