Hannah
Excellent customer services at Trek/ Bristol. All the staff were really helpful but we would like to thank John particularly for helping my son to find and buy the bike he is looking for.
Chris Unsworthwhite
Brooksie did a great job fixing my chain/derailleur tangle - thanks Trek Bicycle Bristol!
Rhys Meredith
I had an issue with my wheel on a non Trek bicycle and the mechanic Antwon was super helpful in solving the issue in a timely manner and at a low cost. It was the first time that I have used this service and won't be the last.
Sam Twine
I stopped in mid ride with a mechanical. These guys fixed up my bike so I could make it home, told me the parts I needed to buy and didn’t charge me a thing! Thanks Brooksie for greasing my ball bearings so I could make it home!
Alex
I cannot stress how helpful the staff is in this store. They explained everything I was curious about and provided guidance in terms of sizing a bike for me as well as helped me choose the right model for my intended usage.
They allowed me to test drive the bikes we overviewed while discussing and cared for my safety by providing a helmet. Best buyer experience ever.
Ian Sumpter
Really helpful, un patronising, all round good folks at Trek Bristol.
They go the extra mile to make sure all is well.
Would recommend wholeheartedly.
Thank you Trek Bristol :)
Patrick Kennedy
Great service from the Bay and the Mechanics at Trek Bristol
Oliver Murray
I had a great customer experience at Trek Bristol, Paul made me feel very welcomed and talked me through everything important to know about getting a road bike for the first time. Will certainly be going back in the future.
Simon Brooks
..great support from all the team, service is always customer focused, wide base of knowledge across all products, plus unbiased advice, always able to help and answer anything.
Joe Renshaw
Staff are always incredibly helpful and just seem to enjoy talking about bikes. Always keen to offer advice on how to fix different problems and very friendly!
Michael Bell
Excellent and friendly service!
Rosey Crow
Staff were really friendly, helpful and knowledgeable. Really happy with the bike I purchased - beautiful looking but also very comfortable to ride.
Michael Salter
Trek products are of a very good quality. I bought an Emonda Sl 6 road bike in their sales six years ago and it's been a joy to ride. It's handy for me to 'Click and Collect' from the Bristol branch. The service is friendly and professional.
Martin Walton
The team at Trek were great - ordering in a helmet for me and then keeping it aside and selling it at the sale price. Superb!
Chloé Burland
I brought in my cargo bike Fetch 2 for a complete check as I use it everyday. I was relieved to have a replacement bike for the few days my bike wasn’t available. The check was done in 3 days, the report was covering everything and it is a really reassurance to know that the bike was looked over by professionals. Also the team is really nice, and knows their clients! Thank Trek Bristol!
Andrew Robinson
Had an issue with my rear wheel setup and they sorted overnight. Felt it was great customer service
Andrew James
Convenient (I work just up the road), well-stocked shop and friendly, experienced staff.
Catherine Phillips
Paul at Trek was great - he replaced the inner tube while I waited and even fished out the tiny bit of glass that had caused the problem, all of which meant I could cycle home rather than leaving the bike and getting the bus. It was very much appreciated!
Steve Ferris
Exceptional service team - Antoine and Emerson were super friendly, knowledgeable and helpful throughout the service of my bike, which now runs beautifully. Gentlemen, I salute you.
Richard Mills
Friendly and honest service
