Colin Nolden
The zip on my cycling jacket broke and they replaced it without batting an eyelid even though I had bought the jacket 10 months ago!
Rainer Arnold
Quick delivery and excellent value.
Jon Lewton
Friendly knowledgeable and inclusive advice. I had no idea what I needed and they really helped me
Freya Strawson
I bought my bike here several years ago and take it in annually for a service. I have always received a brilliant customer service from start to finish and the staff are always really helpful and friendly. Would recommend.
Neil Blessitt
I attended the local Whyte demo day organised by Calvin in March, bought a Whyte S120C RS through the shop (great bike) then decided I needed a spare pair of wheels. Stuart, the Workshop Manager built me a set using DT Swiss 350 hubs and XM421 rims. They’re a bit lighter than the OEM set and seem to spin more freely. Most importantly there was absolutely no noise from the wheels on the first ride showing how skilfully they’d been put together and after 20 hours of serious off-roading they remain perfectly true. I’m very happy needless to say.
Matt Swaine
Brilliant team and incredibly helpful.
Daniel Jones
Really great service in here - especially from Sat, who doesn’t like cider, but loves bikes and cycling and wants to share that with customers
Philip
Huge variety of bikes and plenty of friendly, knowledgeable staff who are happy to help. Great place to test ride bikes (£10 deposit and ID required) and they have a huge range of E-Bikes available. Probably best to park at Trenchard street or the parking near Forbidden Planet - road parking is £4.50 for 2hrs (thanks Bristol council)
Adam Lisowski
Great variety of bikes where everyone will find something for themselves. Excellent and professional customer service. Special thanks to Seth for being super helpful, always going an extra mile to meet our needs (picky and undecided clients ;-) He's a walking bike encyclopedia! We couldn't recommend this store enough!
Stephanie L
The team have been so kind to me when fixing my bike. Taking time to explain the problem and options for solutions, not just the most expensive.
Stephen O'Regan
Very helpful staff couldn't be more customer focused. Highly recommended.
lee
Only popped in to pick up some Copper Anti-Seize and due to just visiting the BRI hospital for treatment I found my self collapsing in the shop.
staff quickly helped especially this member of staff in the picture thank you. And is very well stocked for all you need to keep your bike in great condition.
James Cleeton
I've bought several bikes and a range of kit from Bike UK. I've been really impressed with their customer service and the quality of their work. They seem to have a great balance between feeling like a true LBS while having the scale of operation to deal with issues.
AHS
I had a Bikefit with Ben on Friday and it was beyond even my wildest expectations. It was way more comprehensive than I was expecting, examining every physical and mechanical factor that effects your performance on the bike of your choice. I was amazed by Ben's findings and recommendations, (despite previous analysis, he's the first one to spot that the problems I've been having with my left side may be being caused by a collapsing foot arch) and I'm already feeling the benefits. His attention to detail was exemplary, I didn't feel he put me under any pressure to spend loads of money, and we also had a really nice and informative chat while we were going through the process. I can't recommend this service, and Ben personally, highly enough.
Philip Sparks
Excellent service when helping sort out an issue with lateral play in the shock mount on my Whyte mountain bike (despite buying it from elsewhere).
They were professional throughout and explained clearly what they were doing to troubleshoot the issue. After trying new mounting Hardwear and a new shock the frame was warrantied through ATB which they sorted for me.
I'd made plans to go biking that weekend so they offered a demo to borrow with the cost offset against assembly onto the new frame.
Really excellent service and would recommend to all! Also did a top job re-cabling my roadie
Rachel Bendall
This bike shop is very good.called here to buy a road racing bike and thanks to the sales guy Grant's racing knowledge decided on a orbea orca aero custom.having used the bike for almost a month can honestly say it's the best bike I've ridden.also praise to the mechanic that put it together as the gears etc are spot on.will definitely use this bike shop again for future purchases.
Ian bendall.
B
Stuart at Bike Uk gave me a detailed lesson on gear set up, he was extremely generous with his knowledge and approach - he could have easily chosen to finish the lesson but professionally went after every detail. I couldn’t recommend him more highly.
Dorian Richardson
Excellent! Really helpful staff and great products.
Helped me out with a lost wheel nut, really appreciated.
Would recommend to anyone
Dave Partington
Went here for a bike fitting after exploring several other options in Bristol. I could not have been happier with the service I received. Ben was friendly, knowledgeable, thorough, practical and targeted the fit to exactly my riding requirements. Best of all, my body hurts less at the end of a long ride, so 100% job done :-). HIGHLY recommended!!!
Peter Dallyn
Great service on my tired old commuter bike, great service well worth the money feels like new.
