James Cooke
Fantastic customer service! Their knowledgeable sales staff helped me pick out the right bike and setup and then followed up by excellent annual services. Rare to find genuinely knowledgeable and enthusiastic staff in retail these days!
Louis Dunn
Sublime staff. Excellent service. Best bike shop in Bristol FULL STOP.
Andrew Townsend
Great service and advice given today. My bike is running smoothly again.
Happy with the service and was nice the Mechanic spoke to me about maintenance afterwards.
Sally
Changed my cassette for a packet of biscuits, if that doesn't warrant a 5 star review then I don't know what would.
Derek M
Wanted to say how superb Bike UK (especially Grant and Louis) have been through the entire process of custom-building a new bike. It's been 3-month in the planning on my part, and I visited 10 bike shops along the way. The team at Bike UK were the best by far – nothing was a problem, they we're really competitive when pricing components, gave great advice, and the experience has been second to none. Thanks so much guys!
neil elliot
Top work. Simple job of changing pedals as they were too tight for me to remove. Great advice on some cycle rides and done in exchange for some Waitrose choc-ices for the workshop in the scorching temperature.
Alex Cameron-Smith
A while ago I used these guys for a tyre replacement and they were quick, reasonably priced and lovely, non-patronising people. Last night my pedal froze up and came off - but I had some spares so I took them in this morning with the bike, fully expecting to be charged for labour and have a long waiting time. Two staff asked me if I needed any help and were friendly and approachable, and the mechanic who ended up helping me spent a little while putting the spare on and even offered to swap the other pedal for me so they matched. He even took some time to look at the broken pedal and told me it wasn't worth paying to have it repaired. All without paying a penny and dealing with a busy shop full of customers. These guys really took time to help me and I appreciate it. Legends!
Alltime Joe
Great staff, made plenty of time for me and gave great advise with brilliant product knowledge. Very please with the new bike and will return here for accessories and servicing. highly recommend.
Jonathan White
I've bought 6 bikes from Bike UK and their sister shop in Taunton Ralph Coleman's. All staff have always been friendly and helpful, matching prices and helping out as much as they can, including letting me use their demo bikes for free when mines in for service. Mechanics have always been great, especially Sandy in Taunton and they've always tried to keep the cost down. They have a busy workshop so wait for a service slot can be 4-6 weeks in the summer. Good selection of British bikes including Whyte, Orange and Genesis.
Peter Mundy
Brilliant service and super helpful staff. Bought a new MTB and staff swapped out and fitted a new Revert dropper post to ensure the bike was a perfect fit. That wouldn't have been possible had I bought online. Very grateful.
Christian Moore
Great, friendly staff. Many thanks to Stu (I think) he helped me with a loose, inaccessible bolt on my front rack (work bike) before my next delivery. A minor issue that could have become a bigger problem. I was already having a stressful day and appreciate the help, made the rest of my day much easier than it could have been. Thanks again!
Paul Jones
A really great bike shop, particularly for commuting.
Richard Denby
Great shop with expert and professional staff. I had a broken spoke and they bent over backwards to repair it so I could go to Belgium and ride the Tour of Flanders sportive. Thank you all very much as you averted a disaster.
Ian Kinghorn
Great experiences here, I have brought two bikes and always been delighted with them. I have also bought clothing and accessories. I have always been impressed with customer service and response, and product knowledge has been excellent.
Just yesterday I had a query to which I couldn't have hoped for a more prompt, helpful and satisfactory response and resolution.
J Johnson
Excellent service from Calvin. After a bug in the company's online website I called to try and recover the situation. Explaining that my purchase was for a birthday gift the following day Calvin went out and purchased wrapping paper himself and hand wrapped my gift before dispatching it next day to arrive in time. Top marks and an excellent recovery of what could have been a one star review!
Jim Tovey
Fresh and friendly customer service. Thank you for your help.
Neil N
Great service. I felt valued.
Jack Hunter
Really good store. Sold me the best bike I've ever owned. Delighted
chris driscoll
Excellent service, prices and choice!
Ben Jones
Great service.always welcomed with a smile. Go in there to look at accessories. Never pressured to buy!! Go back every time.
Keep up the good work guys and gals!!
