Tom Diethe
Good service and friendly, knowledgable staff. Support your local bike shop!
Colin the Curious Kumquat
First bike shop that sold me a proper sized bicycle. Very helpful people in store.
Alexander de Bruin
Bought my first Road bike from here having previously had fantastic service.
The shop assistant was very knowledgeable and was honest when recommending different components for the bike.
I would thoroughly suggest going to Bike for any cycling need, be it servicing (very fast, very proficiently carried out), buying accessories or getting your latest upgrade.
Dick Willis
My son and I have been using this store for several years. The staff have always been friendly and helpful and the quality of their servicing and products are excellent
Peter Piper
These guys couldn't be more helpful and really know their stuff. Allowed me to demo several bikes, and when we found the right one they swapped the seat for me at no cost as it wasn't quite right. I'm not that local, but well worth the trip.
Gary Lake
I bought a Frome longcliffe in september and I am very pleased with the bike and services I received what a great shop and polite and helpful staff well worth checking out
Liz
Very helpful staff. Store is quite low on stock and didn't have the bikes I was interested in, but thanks to the store assistants I was able to find something in the end.
Archie Kent
Friendly and helpful staff but high prices are dissapointing
Rhys Matson
Good service on an old bike that made it run well again!
Simon Cobb
Update 22/09/14
Have returned to the new improved store. Staff seem to have changed and the service is greatly improved. Glad I did not cut my nose off to spite my face, good price for a great service on my bike!
Original visit June '13
Just went into store. Selected a jacket without needing help went to check out and was ignored for so long I left without the jacket. Several staff were chatting and wandering around but obviously had more important things to do than work. Don't waste your time going in, shocking service!
Lucy Copleston
Great friendly bunch. And they really know there stuff.
Sophie
I can't speak highly enough of the team at what used to be Bike UK. I love the bike I bought through them, it has served me well as a starter bike, and I'm now ready to upgrade. Unfortunately Trek have taken over the shop and cancelled the free annual service that I was entitled to. This is very disappointing, especially given that no comms has been sent out by Trek to this effect. The team have always looked after my bike well, but given this cancellation, coupled with my partner's Trek bike constantly breaking and having faulty parts, I don't expect to continue using the service centre (cost & proximity), or buying my next bike through them (gone off Trek!). I will probably use them for parts etc due to the nice discount they give UoB staff, unless Trek have cancelled that too.
Dave
I have been a customer of bike UK for a few years now and decided it is time to write a review. Initially very impressed however my recent experiences have been poor. The store offers a price match service, and a while back was advised by the staff they would rather I price match in store than buy elsewhere.
Recently, I have asked to buy price matched products and been told that I'm "killing the bike industry" in a somewhat confrontational manner. Now, first off, I wouldn't feel the need to price match if not advised to by the store, and, if it wasn't so ridiculously expensive in the first place and 60% cheaper online. Basically, I feel I'm being asked to be mugged off on a huge mark-up.
Meanwhile, I popped into Evans the other day and It was great, they sourced the components I needed for a repair, didn't pressure me for labour, (I do my own), and looked up cheaper products online for price match without me asking. Bike UK, at the very least, needs to have a consistent store policy as being confronted by staff for price matching was not a good experience.
I used to love the store when I had a good relationship with them and felt they were helping me out, now it depends on who serves me, (and I know less of the staff who know I bought I bike there, which probably made them more friendly).
I hope bike UK sorts this out, otherwise it's a great store with knowledgeable staff, and most of the team are super helpful. So, I still give 3 stars, will continue to use the store (it is my local, but possibly more of my money will go elsewhere), and review again in the future.
Philip Haycock
About five months after buying a second-hand bike from Bike UK I checked it in to get a punctured tyre changed. Apparently there were a lot of things wrong with the bike, which also needed fixing. After holding the bike for 4 weeks without doing any repairs they eventually told me it wasn't worth repairing and that it was too dangerous to ride. Repair staff were very unhelpful. The manager was however extremely friendly and apologetic and arranged a full refund for the bike.
Richard Storr
Disappointed, the customer service on the bike service was poor. Bike matters aside I do not feel I was listened to and little effort was made to help.
Bike not available to collect more than 2 weeks after dropping it off.
Won’t be returning as a customer.
phil wood
This was a far better shop when it was "Bike", what is the point of a shop that really only sells one brand?
Charlie Be
Had some poor advice from some of the staff at this store, ended up buying a bike over £1k in the wrong size. This gave me back problems, meant I haven't ridden it and now I have to sell it. Disappointed.
Peter Marinov
Slow service and unreliable.
I was asked to wait a few months for a bike service.
Joshua Stewart
Having worked in customer service a number of years ago, I do appreciate how even the best of teams can have off days, be it last-minute absence of staff putting pressure on those covering, or unexpected surges in customer volumes. Reading all the reviews on here, it seems the Trek team are pretty decent and I must have just have caught them at a bad time.
I went into the Bristol store on Sat 23rd Oct, hoping to spend my £1,000 cycle2work voucher. I knew the exact bike I wanted (FX 3) and was only looking to grab it, add a few accessories and pay. This proved to be a great challenge, with all staff members either busy with customers or otherwise occupied. I waited 25-30 mins but nobody was available. There were other customers in a similar situation to myself. Unfortunately with no queuing system in place, customers joining after me were often served first. it was a case of pot luck, being in the right spot at the right time. In the future, some kind of ticketed queuing system might work well in the store.
In the end I left the shop and rung the Bath store instead. I got through immediately to an extremely helpful chap called Ben, reserved my bike and was even offered a specific slot for collection. It's another week to wait and a 15 min train ride, but will be worth it to guarantee the collection.
Claude Monecel
There's nowhere to lock your bike up outside the store and Helmet that was reduced in price had no documentation or a box
