Deborah Hurley
Very disappointed at the time wasted with this shop. I arranged to take my 2 bikes to get brakes and tyres fixed. All agreed, then told that it would be £90 per bike as they were only offering services. Then I was told that actually they could do the fixes, so all arranged to go ahead. Then 15 minutes before I was due to drop off bikes had a call to say that they would now be charging £25 per bike for cleaning due to Covid. Talk about moving the goalposts! Really terrible customer service. The guy I spoke to did not seem to get the concept that the cost of protecting staff should not be passed on to the customer and that if you make a business decision to clean every bike that arrives, then that is fine but why should the customer pick up the tab? I will be going somewhere else where customers are valued and barriers are not put in the way. I have a business and I provide my staff with PPE but I do not pass this cost on to my customers!!
Mel Dean
Really disappointed. Phoned to arrange a service of my Trek bike purchased from bike UK that included lifetime free basic servicing only to be told that due to the recent take over of Trek bikes they are no longer offering this. Previous experiences had been much more positive but will sadly now be going elsewhere.
Jess Cooper
just called into bike uk today to be told they couldn’t find our bikes in the store, so we were told to return 30 minutes later. When we returned, something we had asked to be done in the service hadn’t been done and we asked if they could do it and got a very sarcastic response of “you can do this yourself at home” . We won’t be returning here again and I don’t recommend this shop to anyone.
Cye Hayes
Terrible service from a group of people (I can't sum as a team), popped in to buy a set of water proof socks for MTB, not one of the shop assistants had time to stop their busy conversations (among themselves) to offer help, this was echoed at the till where another 2 assistants stood around until I stated I wish to pay.
I will not being shopping here again, very poor customer service
dnben94
Absolutely shocking. Total waste of time and money. Won't even bother writing down the performance I had to go through as it will be an entire page long and ive got better things to do with my time.
Adriana Suarez Delucchi
I've been using Bike UK's services for five years and their quality has deteriorated considerably, while their prices are still the most expensive ones in town.
The last experience, which made me write this review, was by far the worst. I tried to buy a bike from them and I didn't get the support I needed. Nobody helped me go through the pros and cons of each bike and they would only show me the ones they had on display, which were mainly men's. When I asked for the female version of the bike I liked, they said I needed to pay £50 for them to build it. They explained this amount was non refundable and that I needed to spend it in the shop in case I chose not to buy the bike. So basically I was asked to pay for this 'extra work' because they didn't chose to display the women version of that bike, even though there were 3 of them in storage.
My friend had an entirely different experience, he got really amazing service and lots of disccounts although he didn't quite understand why. This was very different to the service I got at Evans where one of the members of staff spent 45 minutes with me going through bikes, not only the ones they had in store but also bikes we found online. We worked together on pros and cons, which is what I was expecting to get from them. Bike UK, I'm not coming back.
A Google User
The staff blokes here are snooty doodahs
Jack Bradley
A bad experience buying a bike here. Gear set up wasn't right, dust caps and rings on inter tubes not fitted. Had bike only 1 week and had to pay for repairs. £30! After spending a large sum the week before. Not a happy customer.
Kieran Scott
If you're taller than 6ft, they don't stock any bikes big enough for you to try. Staff didn't seem particularly knowledgeable either. I'd go elsewhere if you want expert advice or if you're of above average height.
Kate Stratton
Normally really friendly but today I experienced non-existent customer service by the assistant who told me I could 'take it or leave it' before stropping off like a teenager when I expected a Camelbak to be sold with a bladder... nice.
I prefer my LBS to Chain Reaction but he's made it difficult for me to want to return.
Enea Colleoni
At least one of the mechanics has been rude and patronizing in several occasions. He has, in my opinion, poor customer service skills and can't really be bothered even to try to help a customer in need, or decline a request politely without sounding confrontational, or call when he says he would and order things when he said he would. In my last experience I got back my bike in worse conditions than when I brought it in and dangerous to ride. Does this person know the meaning of safety and integrity? Fortunately there are other bike shops in Bristol.
Arun Prathapan
Enquired about a replacement rear shock. Sent various pictures by email and had to call them as I got no reply after 3 weeks.
They then asked me to bring my bike in so they can measure it to get the order for the part, after another 3 weeks and I call them again and they told me they could not find the part and just did not get around to call me.
Julie McHoul
general steps
Infinite Flight
Tilly Stowey
Ian T.
Chris Lambton
Tegan Everett
Ayano Sugiyama
