Chloé Burland
I brought in my cargo bike Fetch 2 for a complete check as I use it everyday. I was relieved to have a replacement bike for the few days my bike wasn’t available. The check was done in 3 days, the report was covering everything and it is a really reassurance to know that the bike was looked over by professionals. Also the team is really nice, and knows their clients! Thank Trek Bristol!
Andrew Robinson
Had an issue with my rear wheel setup and they sorted overnight. Felt it was great customer service
Andrew James
Convenient (I work just up the road), well-stocked shop and friendly, experienced staff.
Catherine Phillips
Paul at Trek was great - he replaced the inner tube while I waited and even fished out the tiny bit of glass that had caused the problem, all of which meant I could cycle home rather than leaving the bike and getting the bus. It was very much appreciated!
Steve Ferris
Exceptional service team - Antoine and Emerson were super friendly, knowledgeable and helpful throughout the service of my bike, which now runs beautifully. Gentlemen, I salute you.
Richard Mills
Friendly and honest service
Ben Jo
Really busy shop, thats also under staffed, (when i spoke to them) the guys are really helpful but they just cant keep up with the footfall but thats not there fault obviously.
Stuart Seymour
Trek shop have a great stock of products and very friendly, knowledgeable staff.
Plus the shop is very convenient for , as it is close to where I work .
Highly recommended
Charlotte Hasler
Excellent experience today with Paul. He was really helpful and took the time to help with everything I needed.
rowan
This shop is excellent. They just helped me set up a navigation system for my bike at no charge. They, or at least the Manager, is a genuine supporter of cyclists and probably is one himself.
Matt sbs
If you are looking for a company that will support you when making a high value purchase then forget considering cheaper internet options but come to Treck Bristol. This branch lead by the manager Paul sets standards far greater than one might expect these days, and happy to report good old fashion customer care is alive and well. I looked into buying an electrical mountain bike for over 4 years and did consider a large local Bristol Company that has a green logo(say no more) and so glad I came to this team as there passion for customer care and support is fantastic and nothing is to much trouble thank your for all your help and support, see you in 11 months for the first service
Caroline
Thank you so much to Antoine and the team at Trek Bicycle Bristol. My bike had a level 2 service and is running like a dream and gleaming like new.
There is a new system for servicing. You drop the bike in for assessment and the bike is stored at the shop until service. Bikes are serviced in turn. It took just five days from assessment to service, so not too long. They don’t just service Trek bicycles either, mine is a Ridgeback Velocity.
Phoebe Heveron
Very helpful and knowledgable staff with a wide range of products. The store is really well laid out. Will definitely come back and recommend to friends. Thanks!
Tom Penny
Really helpful Staff, I had a problem and they fixed it straight away, would fully recommend!
James Dorman
Knowledgable and helpful staff.
James q
great staff, customer service and knowledge. Grade A kit !
Cam Hart
Great staff, especially Paul. He got my bike back on its wheels speedily and efficiently.
Meirbek Mussatayev
I recently used the bike repair service, and I must say I was highly impressed with the quality of their work, especially master Hugo provided with the excellent service! My bike had some minor issues, and he was able to fix it quickly and efficiently. The staff was knowledgeable and friendly, and they explained the repairs to me in a way that I could understand.
Laura Donovan
Fantastic help and support from the team in sorting out my bike that was delivered by another supplier without proper set up. Really appreciated the expertise and speed of work.
Katie Bales
Raf was very helpful in the shop. I took my bike in squeaking and difficult to ride. After a service it feels like a brand new bike, which is helped by the awesome new grip tape I also had fitted. Would 100% recommend and my partner will be bringing their bike in soon to get serviced too.
