Leonie Milner
My review is based on walk-ins, which I have done many times, with varying bike issues. Mechanics have always been really approachable, helpful, competent, consistent and reliable. Much appreciated. Thanks guys!
Ali Mitchell
very helpful and knowledgeable staff - it's reassuring to be able to trust their professional expertise. Thanks a lot!
Fiona Leeming
Good product with friendly and helpful customer service
Steve Clark
Great shop and top service. The team are always very willing to help with any issues despite me having to source my Trek bike elsewhere!
Jack Falber
Paul and his team at Bristol are helpful, dedicated, passionate and extremely knowledgeable. A pleasure to work with.
Sean Froudist Walsh
Had a great experience with Paul from Trek Bristol. Very friendly, knowledgeable, generous and efficient.
Niccolò Pierini
Great service! My girlfriend had a problem with the brakes and they swapped the pads at the speed of light, only charging us for the spare parts.
They not only saved our day, but also made us very happy!
Jon Bush
First class service from all the staff there, would recommend using them from the sales staff to the servicing department.
Frank Torrey
Always a welcoming pleasure going into Trek Bristol. Reminds me of the home store in Wisconsin, US! Whether it's a sporting chat about rides past & future, drooling over new models, helping with a technical issue I can't wrench for myself, or giving me tips on trails & events, the staff are friendly, sociable, and always go beyond what I'd expect. Just recently needed a BB bracket bearing replaced but don't have a press of my own. The mechanic also sorted some creaks and groans I've long since accepted as "old bike" noises, and gave me some pointers on how to solve those issues myself... Getting back such a smooth & quiet ride is kinda like new bike day!
B Peter
Went in for a spoke change ok my trek, got it done less than 24 hours despite they were booked full; and paid less than I thought I will.
Grant Leavy
Thanks for the fantastic guidance from the Trek Bristol team in particular Jan who went above and beyond with his advice and support. Having now clocked 100miles, I can report the new bike it has worked flawlessly. Big credit to the technician responsible for its precision build.
James Saunders
Great bike shop, extremely friendly and helpful staff. 100% recommend to anyone looking for advice, parts or bikes in Bristol.
P Gouk
Fantastic service today. Had a problem with my front derailleur that turned out to be a fraying cable. To get me back on the road, the mechanic swapped out the inner cable (at my request) then and there to get me back on the road. While I do need to get the cable outers sorted at some point, at least I can ride for a few weeks between now and getting the chance to sort them out. I definitely appreciate that the cable swap wasn't as smooth as it could have been because the cable outer was in such bad shape. Absolutely top job.
Leandro Mayor
Had my bike checked & needed dismantling my front brake to be sent to the company still under warranty. They didn't charge me anything for the labor! Brilliant service & very accommodating staff.
Dan Kenyon
Great staff very friendly. Very clean tidy store. My bike is now running as if she's new again!
Tim Withers
Really helpful analysis and honest assessment of the bikes. Incredibly helpful. Reliable. Not the cheapest but sometimes when you buy cheap, you buy twice.
Russ Power
Just been in to plead for help, having borrowed a mate's bike to train for a charity bike ride and made a right mess of the gear shifting. Bal; thank you so much for your help, you are a gentleman! Customer service at its finest and I am truly grateful.
Peter Henshaw
Just wanted to pass on my thanks for repairing a puncture. The Hungarian guy that fixed it was really great and also helped me with my bike lock. Great service!
Luke Butterworth
Great guys in the shop, popped and was helped out. Along with a friendly chat and even some tips on good eating places for my bike packing trip. Highly recommend if you value service.
Ian Barraclough
Went here today with a puncture on my e mtb. I was served by a guy at the service desk (don't know his name) and received top quality advice and service, the best I've ever experienced anywhere. He fixed the puncture in about 10 minutes but more valuably, gave me loads of advice on the upkeep of the bike re cleaning and lubricating etc. I've never learned so much in such a short space of time. His passion and knowledge were exemplary. Thanks dude.
