Anna Naylor
Team are always friendly. Always upfront about repair costs before they start doing the work. Work is always done within a good time frame to an excellent standard. Have helped me with many issues and never try to charge for unnecessary work. Highly recommend
Cecilia Burgess
This is the only bike repair shop I’d use when in Bristol. They have helped me several times in the past with excellent bicycle and pushchair repairs that would have cost a lot more elsewhere. Amazing customer service. They are good people.
James B
The staff are always so diligent and helpful. On several occasions I have been served by Stu and Ashley in the Bristol branch and they could not have been more helpful with their advice and care. More recently Emerson really came through and did a terrific job.
Pete Hersey
From the moment I arrived in the shop the advice and guidance given was exceptional. Compared to other manufacturers I visited for a new bike this was by far one of the best and this is the third bike I have bought all £6k . It was 5* service from day 1 to the day when I could finally pick up my Project 1 bike. Special mention to Jon Stone for all the information he gave me.
Nicholas Brand
Excellent experience from first to last (bottom bracket replaced). Seamus, the bike mechanic, gave perfect service: knowledgable, friendly, interested in the bike and efficient. Excellent.
Kiri Tongkeaw
Went in with wheel issues on my bike and Jack fixed it in less than 15 minutes
Great service!
Janzen Boulton
Every time I’ve been to this store I have always received great customer service. The staff are friendly and knowledgeable. This is definitely my favourite Local Bike Shop!
Angre Doge
Great employees
My bmx’s back tire broke while riding in city centre meaning the tire was rubbing against the frame and I couldn’t ride. I went to trek to see if they could let me borrow a tool to atleast make it rideable, they were happily helpful and the guy working on the bikes at the workbench helped me out to fix it for free. He saved me so much time and was very friendly and helpful. Else I would be dragging my bike back 10km home. Unfortunately I didn’t get his name but I went there at around 3pm on the 26th of October. Great person. Thanks to him again.
Harriet Hallam
Had child's bike serviced - very polite and super helpful, pointed out where the bike is starting to age.
Mark
Friendly and efficient service from Trek shop in Bristol. Good selection of bikes of all types, including e-bikes which is what I was looking for.
Olivia McShane
Everyone who works there is super helpful and very patient. They have helped me fit my pannier rack, given my bike a service and given me free bike boxes and packaging for travelling abroad. Thank you all for your awesome service!
Sam Bell
Fantastic repair service to sort out my brake issue. Great advice and affordable. Genuine, friendly service. Definitely recommend.
Fred Witham
Great shop with friendly knowledgeable staff. They seem to genuinely want to give you good service and value rather than going for the hard sell. Been a customer for years and highly recommend.
Jonathan Evans
Extremely helpful staff
Edwin Thompson
Great staff, friendly and helpful! Jon kindly helped me out with a small issue and sorted it in minutes
Rachel Tuckett
Really impressed by the service I've received from Trek, they have consistently supported me with any challenges I've had with my bike and helped me get customisations exactly right, long after the initial purchase. Especially grateful to Jon for his practical expertise and explanations this week. The bike is also fantastic. Highly recommend.
Philip Brown
I've been using the Trek store in Bristol for several years now to service both my road and MTB and found the quality of comunicaton and service to be excellent. The mechanics really know what they’re doing!
Dr Wolfgang Walter
I have been a returning customer at this shop for a number of years.
The team is super friendly and knowledgeable. When I have struggled with DIY maintenance of my Ebike, the mechanics have been outstanding in their helpfulness and expertise on many occasions. Best bike shop and bike repair shop in Bristol. The mechanic Antoine is particularly helpful - absolutely five star!
Marcus Thompson
Great experience. Everyone was very friendly and helpful. Highly recommend!
Phil Holdom
I took the bike in for a service, not really knowing what needed to be done. The guy in the workshop spent quality time checking the bike with me and explaining what and why something needed to be replaced. More importantly, advised what did not need to be change. I was a valued customer. Top job by the Trek shop.
Highly recommended for any bike.
