4.9 rating out of 476 reviews
Andrew McHale
They were straight with me and told me the repair would cost more than my bike was worth. Ben, the associate who helped me, was great. He let me trade in my old bike for a used one they had already fixed up, and it was actually an upgrade. I’m more than happy with how it all turned out. I was in and out fast and back riding in no time!
Debra Gardner
Everyone was very knowledgeable and professional.
Lawrence Signore
Your team made all the difference. They walked me through the entire process, kept me updated while parts were ordered and reviewed the work done with me before it went out the door.
Hailey Hiltz
Great customer service really nice workers very knowledgeable and friendly
Ken Pariseau
Outstanding product servicing and customer service. Love my 2 trek bikes. Trust and like the staff in the East Providence store.
Gary Jacques
Adam was awesome. Super helpful and knowledgeable
Jason Appel
Nat and Adam were both super knowledgeable and friendly in helping me purchase my new bike. Allowing me to test ride the bike before purchasing was great. Helped me feel completely confident in my purchase. Highly recommend.
Petros Linardos
I have owned Trek bicycles for 12 years. Their well-deserved reputation for reliability is contingent on proper service. I find the latter at my local Trek store, and then some. On new year’s eve I showed up at 4:30 PM with a flat tire. I had acted in great haste, ignoring the store’s hours: they had closed since 3 PM. Nevertheless, luck was on my side: Adam, the store manager, was still there, though already in his car and about to drive away. He greeted me and noticed my flat tire. Unprompted, he parked his car, reopened the store, and replaced the damaged tube and tire. He made my day, and my New Year’s Day. Adam went beyond the call of duty. Yet that was not necessarily surprising: he is part of a dedicated, knowledgeable, effective and friendly team I can always count on.
Kathleen Boothe
Great customer service and always great quality bikes!
Jeff Creed
Great staff who provide Great service!! The only bike store I go and I have many closer to my area.