JAN 2025 - This time the Trek maintenance team really saved me. Just before New Years I went for a ride. 3 flats and a lot of walking later, I was back at the Trek shop (south I-10 feeder road just west of Rte. 99) the next day. Jason greeted me and took the time to assess both my rear tire’s flats issue as well as the entire bike. Because of his attention to detail, we discovered the rim had localized stress cracks at most of the spokes’ rim penetrations. In short, my rear tire’s flats rim was NO longer safe to ride. Thankfully, Jason had the needed spare parts on hand - new rim/rear wheel, 2 new tires, tubes, etc. He was able to schedule my bike rebuild for just after the New Year’s holiday; Vincente was the bike tech who did the needed work; yes, he did a great job. When I came in to pick up my fixed bike, during checkout, Jason noticed that there was a derailer issue. He was able to get that fixed/adjusted quickly. All in all, another great experience with the Trek maintenance team. They have been wonderful addressing my bike maintenance issues and allowing me to safely stay on the road. DEC 2024 - Your products are of a good quality and are priced competitively. What sets you apart for me is how exceptionally good your service department is. An example follows. This past Monday, a group of friends and I had a long bike ride in the morning. Since I was planning on riding Tuesday morning, I went out to the garage Monday night to prep my bike. I noticed I had a flat. I changed out the tube and went to bed. On Tuesday morning, I went back out to the garage and saw that I had another flat. So, I again changed the tube. While pressuring up the tire, that tube failed/ruptured. I was now out of tubes. So I drove down to the Trek shop and was there when it opened at 10 AM. I was greeted by Anthony, a service tech. He is exceptional. He got me all fixed up and I was out the door in short order. Even better, I was able to get a 35 mile ride in Tuesday night. So that’s what Trek means to me - it has the products and services that I need to get back out on the road. SEP 2024 - I own a mountain bike and the other morning as I was preparing to ride, I noticed that my rear tire was flat. I changed it out, remounted the tire and discovered that my second inner tube was also flat. At that point, I’d run out of inner tubes for my bike. Off I went to Trek located near 99 and I-10 in Katy. As I walked into the store, I was greeted by Anthony. He was both managing the front area as well as working as a repair tech. Simply put, he was outstanding, an excellent communicator, highly technically skilled and very patient. In addition to the one or two sharps that I’d found and removed from the tire myself, he found an additional three or four more. It’s my sense that it was one of those that caused my second flat. He took the time to walk me through the correct steps to be followed when fixing a flat and remounting a tire. While I had replaced inner tubes and remounted tires before, it was an excellent refresher. Again, all in all, it was a very successful and rewarding visit with an excellent result. I rode my “repaired” bike for 30 miles that afternoon. Trek has been my go-to bike company for the last 15 years, including when they were on Mason Road. I purchased my mountain bike from Trek, including biking equipment and routine maintenance work. They have consistently provided excellent service and support. And, circling back to Anthony, he gets my unreserved recommendation for any and all work on any of your bikes. His professionalism was excellent and as a result of his sole efforts, my visit to Trek the other morning (when I really needed help) was an unqualified success. Well done Anthony.