I just called in on spec today to ask a question about helmet options for a 13 month old. The advice from the guy who served me was really helpful and to the point. He gave me two clear options but was insistent about head size being really important and clarified the pros and cons of the two options. Once I'd clarified the details with my wife over the phone, as she could could do a quick measurement of junior's bonce, I felt compelled to go back and make the purchase with them. Great service. Will be back.