Alexandra Cashion
Helpful and knowledgable sales staff. I really love the same day bike service.
Kate C.
Bought my first roadbike (Trek Emonda ALR5) here today. I was amazed by the service, knowledge and honest advice Billy from the Ringwood store gave me. He worked very hard to help me make the best choices within my budget. With the lifetime free service I'm invited to come over as many times as I like to tweak my bike. Lots of goodies to choose from too. With the store's bike rides I'm sure I'll feel even more part of the family. Thanks Billy and Ben; awesome store, awesome team, awesome customer experience!
Tom Kroes
Good staff who helped me out while i was in a pickle, called up to confirm they had a certain cassette lockring which was proving hard to find!
Got there and they didnt have the correct one after they said they did (could have been a common miscommunication) in the end they offered to get one from there other store then and there which i was keen to do. but then as we were discussing that the mechanic found an even better lockring then i was expecting and popped it on for me with no hassle.... and it only cost me 10 bucks!! cant go wrong.. as i work in the cycliing industry myself i was impressed with there will to help out so much
GOOD JOB!!
James Smoley
Amazing customer service. I was new to cycling equipment, I chose some equipment that didn't fit, when I returned they exchanged the equipment for different stock no questions asked. Very helpful, very understanding. If you're new and need assistance, I could not recommend this store more highly.
Nath Hosking
I must give these guys the schizens... I've been in pretty regularly for the past 3 weeks for little niggly things like wheels, minor servicing and fixing some crash damage as it's my most convenient LBS during the working week.
I'm a pretty detailed when it comes to my equipment and I'm very happy to say that the front staff and mechanics have always been helpful, friendly and professional no matter how many stupid questions I ask!
5/5!
Phil Aarons
They have just done service work on my bike. Excellent customer service and follow up. Will definitely go there again
Peter Wang
Nice shop, nice staff, various kinds of trek bikes, components& accessories
Sami Makelainen
Well-stocked bike shop, topped with good service.
Rick Tonissen
Super attentive staff. Very knowledgable and helpful, especially to my wife who was only getting back into riding.
The value for money was fantastic for the two bikes I bought.
After service is top notch- a quick follow up call was a pleasant surprise.
Will definitely be back as soon as I have room for a couple of hybrids!
Gabrielle Ivey
After having a terrible experience at Bike Force Richmond, the team at Cycles Galleria QV - especially the manager Amy, seriously turned my first bike purchase into a memorable one!
Amy and the team listened to my needs and preferences and took such time and care in sizing me properly, even doing a second fitting once my bike was built. I got a follow up 5 weeks after purchasing my new bike and got some handy tips and advice and was not once made to feel like a complete novice with all of my questions. I highly recommend, such a high level of customer service!
Thank you so much guys! :)
Jonathan Ling
Super friendly staff with great female presence and knowledge. Huge selection of Trek bikes
Amy Phillips
Such a big range of Trek bicycles and all the accessories. Lots of womens bikes to try, and super knowledgable staff. Shopping for bikes as a women can be daunting sometimes, but the staff here are welcoming and explain things well. Free lifetime basic servicing is such a great bonus as well!
Brett Adamson
This store has a great selection of bikes and the service is A1. The staff are always friendly and knowledgable. I just purchased one of their new Cycles Galleria kits from Cuore. They look good and the quality and fit are excellent. Thanks guys :)
Jason Archer
Its a pretty awesome experience wandering into Cycles Galleria QV. On the one hand its a beautiful store adorned with beautiful bikes and kit - and on the other, the people are really nice. I've bought four bikes from CG QV - and beyond getting them all at a great price, the after sales service has been exemplary. Big fan.
Chris
The Team at Cycles Galleria are awesome! I’ve now bought 2 Trek bikes from them and their level of professionalism and their enthusiasm for bikes and all things related is really enjoyable. They’ve got everything I need from bikes to clothing and all the spares in between. I regularly have my bike serviced there and it’s like riding a new bike after every service.
Thanks for all your assistance Cycles Galleria
Ben E
Bought 2 Bikes from them so far, excellent service and amazing support.
Lachlan Pearse (Wikipedant)
Went here recently to buy a new bike on recommendation from a mate of mine. I certainly wasn't disappointed. I spoked to Jimmy in-store and he was really knowledgeable and helpful when it came to picking the right bike for my needs. Even their after-sales service is exemplary. As well as the lifetime servicing, I had a couple of issues with the fit of my bike frame. They were more than happy to assist and everything is good as gold now but even as I was walking out of the store with my bike, they were suggesting possible tweaks to my setup to further improve my comfort. Will definitely be back when the time comes for an upgrade!
Shahran Masood
Great quality, helpful people with expert knowledge
Matt Rowe
I’ve had an ongoing issue with a bike I purchased 3 months ago. It’s been back twice now. Staff are friendly and quite good to deal with but I’m not convinced the problem is being taken seriously. They appear to be taking the ‘clean and re-grease’ option rather than rectify the problem.
Mark Ashton
Good customer service especially in QV, not so much for the other stores.
