Ahmad Al-Goz
Professional shop but don't expect to find discounted items here
Tim Hartley
Great, prompt service, plus they let me use their swish computer when my phone bummed out!
Ahrend de Kruijf
Good store to buy a bike, if you didnt buy your bike here I wouldnt recommend the repair service here. Although they do it really fast, it is very expensive as well. 35$ to fix a flat tire...
nathan stott
Came in to collect the water bottle for leaving a review, I was there for 10 minutes and the only one in the store. No one came over to me or said anything to me so I left. Poor service compared to last time.
Friendly and welcoming staff with a well stocked store and great product range
Ausben Liu
Booked in for 1st routine tune-up and arrive early in the morning and was informed by the staff they can squeeze me in for the next spot and I should be able to pick it up in 30-40 mins.
So I waited for 30min and went to the store to see progress.
MIKE, the guy who is supposed to do the actual tune-up and service just stand there doing nothing. He come to me with an opening line "you are not the only customer here and it doesn't work this way. I have got 10 customers before you. "
I feel offended because I was informed something different and in no places did I see that I can only pick up the bike at late arvo.
I was late for work only because I thought at least I can get the bike tune-up done. Now, I was late for work and tune-up is not done and I receive no apology for not being treated transparently and courteously.
It's ok if you don't enjoy your work or you are having a bad day. Please don't let it affect your attitude to your customer. Not professional enough.
Heming Lai
trek bike was nice, pre-sell service was also good! I like my trek bike. But today , I was disappointed at their after-sell service. I got my first time free bike service since bought bike from them. And I booked with one of stuff at Monday 5pm already. She didn’t told that time was closed time and still make appointments for me. And when actually came on Monday 5pm, the other stuff doesn’t know this and doesn’t service me at all. And this man was totally rude to customer. That is made me a bit angry.
So disappointed at their after-service.
Rene Schaeffer
Had a flat tire, got it fixed, flat again after one ride, took it back, they charged me again, fixed it again, flat again after one ride! Wasted 50$, what a joke!
Amy Brown
Had a really negative experience here last week. I booked my bike in for a service as I had been having some trouble with it and there seemed to be some issues with the chain and gears. I called on the Monday and spoke to someone who booked me in for the Tuesday. I subsequently received both a text and email requesting that I drop my bike off before 10am.
I arrived there on the Tuesday morning at about 9.30 to find a sign on the door that said opening hours had changed due to lockdown and the shop didn't open until 10am. I had taken the morning off work and traveled ~40 minutes to get there, so I really didn't want to have to come back. I was also kind of annoyed as the text/email had specifically said to be there before 10am. I called the shop a few times until someone picked up and reluctantly came and opened the door. He was visibly very annoyed, opened the door and just said 'put your bike there'. It was so awkward. I apologised for being early but tried to explain that I had received a text and email advising me to be there before 10 and that there had been no mention of changed hours when I had booked in. His response was "it's all over the website". Ok. Maybe a more reasonable response would be to reciprocate an apology and acknowledge the fact that your business is sending out incorrect and confusing comms to customers. Further more, use that as a reason to emphasise the change in opening hours to customers when they phone up to book in.
I was hoping to explain the troubles I had been having with my bike, as it's the whole reason I had booked in for the service. But the guy just made me feel so uncomfortable and obviously wanted me out. He was so needlessly rude. I didn't even want to go back to pick it up.
I should mention that I usually go to the Elizabeth St store and the staff are always so kind and accomodating. I will avoid the QV store in future.
anupama
I am so disappointed with this place. i had been a regular customer and got my bike serviced here regularly , after the last service when i reached home i saw the chains were off the wheel. I tried to fix them and i couldn't so i called them for quick help and they were like come back after the lockdown i called after that, explained it is just 2 minutes thing but they said i needed to book the time . I called walkers on Elizabeth, they not only let me drop by but quickly fixed my chains and showed how to do it and they didn't even charge for that. Glad i found a better store in the city
maxie ng
Went in happily to purchase a Wahoo Kickr. Read good reviews about this place, went in during non-peak hour, no one came even after attending every other customer. I suppose I didn’t look the part to warrant a potential sale.
Thomas M
My experience here was characterised by poor and miscommunication. It became pretty evident that my custom wasn't needed. I got that message clearly
Celia Choi
I’m writing this review as I want to warn others to avoid Cycles Galleria QV if you are looking to service your bicycle for safety and to save time. We visited the store on a Sunday afternoon with our bicycle and our 18 month old child for installation of a rear baby bike seat and rack. The shop assistant told us they don’t have any technician available on weekends and told us they don’t know when the technician has time to do our job so we have to take our bike back and schedule a time online for the following week. We booked the service on a Thursday (31/10) morning drop off and got a message that afternoon saying it was ready for pickup. As we picked up the bike, the male assistant on the computer was looking up the receipt and the female shop assistant told us it’s only $25 without acknowledging/notifying us any issues. As soon as I paid them, I asked for a receipt and they told us “Don’t worry! It’s sent to your email account.” In front of them I strapped my daughter in the seat and rolled the bike back home from the shop. Upon going home, my husband noticed the rack was not level, right hand side bolts/nuts were not fully tightened, the whole baby seat was tilted towards the rear and the seat pole safety strap is not even installed! My husband looked up the electronic receipt stating “Baby seat fitted - Slightly tilted back as seat is at a low position”. In principle, if you are unable or incompetent to complete a job, you can refuse the job at the beginning. If there are any issues with the job, you should notify the customer as soon as possible. Safety first! You failed to let us know about the issue during the job, at completion of job via SMS and at time of pickup. We had no notification at all. We are leaving negative feedback here without visiting the shop again as I don’t want to waste time to reschedule another appointment to risk the safety of my child with an organisation with no ethics.
Sarita Ryan
I went to the QV shop at 11:30am on a Sunday (the shop was due to be open at 11am). The two guys working in the shop were both standing out the front, as they had both forgotten their keys. I wanted a simple service and asked if I could leave my bike with them. They said I couldn't, as there were no mechanics in that day. I said I'd be happy to pick the bike up in a week, and they said that I still couldn't leave it, as they weren't sure that a mechanic would be able to service the bike in that amount of time. They told me that they 'didn't want to get my hopes up', so I took my bike elsewhere. Don't worry guys, the expectations are zero! Not quite sure how this place is in business.
Giovanny P
Bad actitiude with the customers. Pretty rude in my opinion. I don't know if it was cause I was just looking for a couple of tubes
Damir D
The review relates to both the Elizabeth Street and the QV store but since my last experience was at QV I will post here. I originally purchased my new bike from Galleria Elizabeth St. The bike was not in stock and arrived ahead of schedule about a week after placing an order which was great. When the order was placed I specifically enquired about what sort of bike fit was done and I pointed out that standard seat was too narrow. I was assured that the bike will be placed on a trainer and set up will take 30-45mins and that a machine will be used to determine correct saddle. At pick up I was told as my bike is a 9 speed they aren't able to use the trainer. Making sure that bike was fitted correctly consisted of me hanging onto the bench while a salesperson took a 5 second look and decided that the seat needs to MAYBE be slightly lowered. In shock of what is going on I forgot to mention the seat and simply took the bike home. I did however enquired about getting a set of matching mudguards but as they were none in stock I agreed I will buy them from the QV store. During my first ride it didn't take long to realise the handlebars were not straight, gears not tuned properly and that the seat post was inserted on angle which caused it to make clicking noises from the get go. Next day I returned to the store and these issues were rectified. About 2 weeks later I rang the QV store to book in my first service and make sure the mudguards are in stock. The salesperson confirmed all in stock and assured me no charge for fitting the mudguards. This was followed up by a confirmation email indicating nil dollars for fitting. Two days later the bike was dropped off at the QV store and I was told an SMS will be sent when ready. At about 3:30pm I decided to ring the store to follow up and was told an email would have been sent and the salesperson suggested it probably as usual ended up in the junk mail. At pick up I asked the salesperson how did you go and the answer I got was " great, as always'. The bike came out with the front mudguard rubbing the tyre. I pointed this out and it was quickly taken at the back to be rectified. As I was about to walk out as service was part of so named "ProService" I was told that I owe $20 for fitting of the mudguards. I questioned why when and if same would have applied at purchase and the answer was no, it would have been free. The only reason they were not purchased was because in their words the Elizabeth Street isn't big enough to carry all the stock. I am puzzled as to how that is any of my concern. The salesperson pointed out that I have a Specialised seat on a Trek bike. I explained that the new seat was supposed to be purchased and fitted but for reasons mentioned above that never occurred and as any other person would, I went to another store. If selling a bike and doing nothing after is all that Galleria Cycles aims to do then thats how it should promote itself. After sale service in my instance was non existent much like the understanding of a couple of team members I spoke to at the store. Would I return to Galleria to purchase another bike, No, would recommend Galleria to friends, No. New bike is purchased every 5 or so years but as all cyclists we are always in need of new accessories. This is where the after sales part has crumbled and leaves me no other option but to take my business elsewhere.
TAOYANG LIU
No assistant came to help me while they are very attentive to other white customers,making me feel stigmatised.
Belinda Lucas
I recently bought my partner the new Oakley Camino Cycling Kit which I was told in the shop if it was the wrong size I could bring it back.
Only to realise after christmas that the top was too small but the shorts were fine, so my partner wore the shorts and today went to take the top back only to be told they could not change the size.
Considering the kit is $340 I find this absolutely appalling and we will never shop here again and will tell everyone who cycles about our bad experience
Yusuf Ding
I saw sales guys making racial slurs and mimicking on asian customers. It was the first time i saw something like that in Australia, especially the store being located in the downtown of melbourne??
VK
Store manager wouldn't let me test a rear light's fitment on their display bike with aero seatpost. I am taking my business elsewhere, shame. The previous manager Phil was much better.
Nick Miller
