Peter Wang
Nice shop, nice staff, various kinds of trek bikes, components& accessories
Sami Makelainen
Well-stocked bike shop, topped with good service.
Rick Tonissen
Super attentive staff. Very knowledgable and helpful, especially to my wife who was only getting back into riding.
The value for money was fantastic for the two bikes I bought.
After service is top notch- a quick follow up call was a pleasant surprise.
Will definitely be back as soon as I have room for a couple of hybrids!
Gabrielle Ivey
After having a terrible experience at Bike Force Richmond, the team at Cycles Galleria QV - especially the manager Amy, seriously turned my first bike purchase into a memorable one!
Amy and the team listened to my needs and preferences and took such time and care in sizing me properly, even doing a second fitting once my bike was built. I got a follow up 5 weeks after purchasing my new bike and got some handy tips and advice and was not once made to feel like a complete novice with all of my questions. I highly recommend, such a high level of customer service!
Thank you so much guys! :)
Jonathan Ling
Super friendly staff with great female presence and knowledge. Huge selection of Trek bikes
Amy Phillips
Such a big range of Trek bicycles and all the accessories. Lots of womens bikes to try, and super knowledgable staff. Shopping for bikes as a women can be daunting sometimes, but the staff here are welcoming and explain things well. Free lifetime basic servicing is such a great bonus as well!
Brett Adamson
This store has a great selection of bikes and the service is A1. The staff are always friendly and knowledgable. I just purchased one of their new Cycles Galleria kits from Cuore. They look good and the quality and fit are excellent. Thanks guys :)
Jason Archer
Its a pretty awesome experience wandering into Cycles Galleria QV. On the one hand its a beautiful store adorned with beautiful bikes and kit - and on the other, the people are really nice. I've bought four bikes from CG QV - and beyond getting them all at a great price, the after sales service has been exemplary. Big fan.
Chris
The Team at Cycles Galleria are awesome! I’ve now bought 2 Trek bikes from them and their level of professionalism and their enthusiasm for bikes and all things related is really enjoyable. They’ve got everything I need from bikes to clothing and all the spares in between. I regularly have my bike serviced there and it’s like riding a new bike after every service.
Thanks for all your assistance Cycles Galleria
Ben E
Bought 2 Bikes from them so far, excellent service and amazing support.
Lachlan Pearse (Wikipedant)
Went here recently to buy a new bike on recommendation from a mate of mine. I certainly wasn't disappointed. I spoked to Jimmy in-store and he was really knowledgeable and helpful when it came to picking the right bike for my needs. Even their after-sales service is exemplary. As well as the lifetime servicing, I had a couple of issues with the fit of my bike frame. They were more than happy to assist and everything is good as gold now but even as I was walking out of the store with my bike, they were suggesting possible tweaks to my setup to further improve my comfort. Will definitely be back when the time comes for an upgrade!
Shahran Masood
Great quality, helpful people with expert knowledge
Matt Rowe
I’ve had an ongoing issue with a bike I purchased 3 months ago. It’s been back twice now. Staff are friendly and quite good to deal with but I’m not convinced the problem is being taken seriously. They appear to be taking the ‘clean and re-grease’ option rather than rectify the problem.
Mark Ashton
Good customer service especially in QV, not so much for the other stores.
Ahmad Al-Goz
Professional shop but don't expect to find discounted items here
Tim Hartley
Great, prompt service, plus they let me use their swish computer when my phone bummed out!
Ahrend de Kruijf
Good store to buy a bike, if you didnt buy your bike here I wouldnt recommend the repair service here. Although they do it really fast, it is very expensive as well. 35$ to fix a flat tire...
nathan stott
Came in to collect the water bottle for leaving a review, I was there for 10 minutes and the only one in the store. No one came over to me or said anything to me so I left. Poor service compared to last time.
Friendly and welcoming staff with a well stocked store and great product range
Ausben Liu
Booked in for 1st routine tune-up and arrive early in the morning and was informed by the staff they can squeeze me in for the next spot and I should be able to pick it up in 30-40 mins.
So I waited for 30min and went to the store to see progress.
MIKE, the guy who is supposed to do the actual tune-up and service just stand there doing nothing. He come to me with an opening line "you are not the only customer here and it doesn't work this way. I have got 10 customers before you. "
I feel offended because I was informed something different and in no places did I see that I can only pick up the bike at late arvo.
I was late for work only because I thought at least I can get the bike tune-up done. Now, I was late for work and tune-up is not done and I receive no apology for not being treated transparently and courteously.
It's ok if you don't enjoy your work or you are having a bad day. Please don't let it affect your attitude to your customer. Not professional enough.
Hamish Lang
I took my bike here three times to repair an issue. After the third failed repair my bike detailer snapped off and chain broke mid ride. I let the team know but they never responded to me. I wasted $600 and have now had to take the bike elsewhere. Very disappointing.
