Amy Phillips
Such a big range of Trek bicycles and all the accessories. Lots of womens bikes to try, and super knowledgable staff. Shopping for bikes as a women can be daunting sometimes, but the staff here are welcoming and explain things well. Free lifetime basic servicing is such a great bonus as well!
Brett Adamson
This store has a great selection of bikes and the service is A1. The staff are always friendly and knowledgable. I just purchased one of their new Cycles Galleria kits from Cuore. They look good and the quality and fit are excellent. Thanks guys :)
Jason Archer
Its a pretty awesome experience wandering into Cycles Galleria QV. On the one hand its a beautiful store adorned with beautiful bikes and kit - and on the other, the people are really nice. I've bought four bikes from CG QV - and beyond getting them all at a great price, the after sales service has been exemplary. Big fan.
Chris
The Team at Cycles Galleria are awesome! I’ve now bought 2 Trek bikes from them and their level of professionalism and their enthusiasm for bikes and all things related is really enjoyable. They’ve got everything I need from bikes to clothing and all the spares in between. I regularly have my bike serviced there and it’s like riding a new bike after every service.
Thanks for all your assistance Cycles Galleria
Ben E
Bought 2 Bikes from them so far, excellent service and amazing support.
Lachlan Pearse (Wikipedant)
Went here recently to buy a new bike on recommendation from a mate of mine. I certainly wasn't disappointed. I spoked to Jimmy in-store and he was really knowledgeable and helpful when it came to picking the right bike for my needs. Even their after-sales service is exemplary. As well as the lifetime servicing, I had a couple of issues with the fit of my bike frame. They were more than happy to assist and everything is good as gold now but even as I was walking out of the store with my bike, they were suggesting possible tweaks to my setup to further improve my comfort. Will definitely be back when the time comes for an upgrade!
Shahran Masood
Great quality, helpful people with expert knowledge
Matt Rowe
I’ve had an ongoing issue with a bike I purchased 3 months ago. It’s been back twice now. Staff are friendly and quite good to deal with but I’m not convinced the problem is being taken seriously. They appear to be taking the ‘clean and re-grease’ option rather than rectify the problem.
Mark Ashton
Good customer service especially in QV, not so much for the other stores.
Ahmad Al-Goz
Professional shop but don't expect to find discounted items here
Tim Hartley
Great, prompt service, plus they let me use their swish computer when my phone bummed out!
Ahrend de Kruijf
Good store to buy a bike, if you didnt buy your bike here I wouldnt recommend the repair service here. Although they do it really fast, it is very expensive as well. 35$ to fix a flat tire...
nathan stott
Came in to collect the water bottle for leaving a review, I was there for 10 minutes and the only one in the store. No one came over to me or said anything to me so I left. Poor service compared to last time.
Friendly and welcoming staff with a well stocked store and great product range
Ausben Liu
Booked in for 1st routine tune-up and arrive early in the morning and was informed by the staff they can squeeze me in for the next spot and I should be able to pick it up in 30-40 mins.
So I waited for 30min and went to the store to see progress.
MIKE, the guy who is supposed to do the actual tune-up and service just stand there doing nothing. He come to me with an opening line "you are not the only customer here and it doesn't work this way. I have got 10 customers before you. "
I feel offended because I was informed something different and in no places did I see that I can only pick up the bike at late arvo.
I was late for work only because I thought at least I can get the bike tune-up done. Now, I was late for work and tune-up is not done and I receive no apology for not being treated transparently and courteously.
It's ok if you don't enjoy your work or you are having a bad day. Please don't let it affect your attitude to your customer. Not professional enough.
Hamish Lang
I took my bike here three times to repair an issue. After the third failed repair my bike detailer snapped off and chain broke mid ride. I let the team know but they never responded to me. I wasted $600 and have now had to take the bike elsewhere. Very disappointing.
Heming Lai
trek bike was nice, pre-sell service was also good! I like my trek bike. But today , I was disappointed at their after-sell service. I got my first time free bike service since bought bike from them. And I booked with one of stuff at Monday 5pm already. She didn’t told that time was closed time and still make appointments for me. And when actually came on Monday 5pm, the other stuff doesn’t know this and doesn’t service me at all. And this man was totally rude to customer. That is made me a bit angry.
So disappointed at their after-service.
Rene Schaeffer
Had a flat tire, got it fixed, flat again after one ride, took it back, they charged me again, fixed it again, flat again after one ride! Wasted 50$, what a joke!
Amy Brown
Had a really negative experience here last week. I booked my bike in for a service as I had been having some trouble with it and there seemed to be some issues with the chain and gears. I called on the Monday and spoke to someone who booked me in for the Tuesday. I subsequently received both a text and email requesting that I drop my bike off before 10am.
I arrived there on the Tuesday morning at about 9.30 to find a sign on the door that said opening hours had changed due to lockdown and the shop didn't open until 10am. I had taken the morning off work and traveled ~40 minutes to get there, so I really didn't want to have to come back. I was also kind of annoyed as the text/email had specifically said to be there before 10am. I called the shop a few times until someone picked up and reluctantly came and opened the door. He was visibly very annoyed, opened the door and just said 'put your bike there'. It was so awkward. I apologised for being early but tried to explain that I had received a text and email advising me to be there before 10 and that there had been no mention of changed hours when I had booked in. His response was "it's all over the website". Ok. Maybe a more reasonable response would be to reciprocate an apology and acknowledge the fact that your business is sending out incorrect and confusing comms to customers. Further more, use that as a reason to emphasise the change in opening hours to customers when they phone up to book in.
I was hoping to explain the troubles I had been having with my bike, as it's the whole reason I had booked in for the service. But the guy just made me feel so uncomfortable and obviously wanted me out. He was so needlessly rude. I didn't even want to go back to pick it up.
I should mention that I usually go to the Elizabeth St store and the staff are always so kind and accomodating. I will avoid the QV store in future.
anupama
I am so disappointed with this place. i had been a regular customer and got my bike serviced here regularly , after the last service when i reached home i saw the chains were off the wheel. I tried to fix them and i couldn't so i called them for quick help and they were like come back after the lockdown i called after that, explained it is just 2 minutes thing but they said i needed to book the time . I called walkers on Elizabeth, they not only let me drop by but quickly fixed my chains and showed how to do it and they didn't even charge for that. Glad i found a better store in the city
maxie ng
Went in happily to purchase a Wahoo Kickr. Read good reviews about this place, went in during non-peak hour, no one came even after attending every other customer. I suppose I didn’t look the part to warrant a potential sale.
