The review relates to both the Elizabeth Street and the QV store but since my last experience was at QV I will post here. I originally purchased my new bike from Galleria Elizabeth St. The bike was not in stock and arrived ahead of schedule about a week after placing an order which was great. When the order was placed I specifically enquired about what sort of bike fit was done and I pointed out that standard seat was too narrow. I was assured that the bike will be placed on a trainer and set up will take 30-45mins and that a machine will be used to determine correct saddle. At pick up I was told as my bike is a 9 speed they aren't able to use the trainer. Making sure that bike was fitted correctly consisted of me hanging onto the bench while a salesperson took a 5 second look and decided that the seat needs to MAYBE be slightly lowered. In shock of what is going on I forgot to mention the seat and simply took the bike home. I did however enquired about getting a set of matching mudguards but as they were none in stock I agreed I will buy them from the QV store. During my first ride it didn't take long to realise the handlebars were not straight, gears not tuned properly and that the seat post was inserted on angle which caused it to make clicking noises from the get go. Next day I returned to the store and these issues were rectified. About 2 weeks later I rang the QV store to book in my first service and make sure the mudguards are in stock. The salesperson confirmed all in stock and assured me no charge for fitting the mudguards. This was followed up by a confirmation email indicating nil dollars for fitting. Two days later the bike was dropped off at the QV store and I was told an SMS will be sent when ready. At about 3:30pm I decided to ring the store to follow up and was told an email would have been sent and the salesperson suggested it probably as usual ended up in the junk mail. At pick up I asked the salesperson how did you go and the answer I got was " great, as always'. The bike came out with the front mudguard rubbing the tyre. I pointed this out and it was quickly taken at the back to be rectified. As I was about to walk out as service was part of so named "ProService" I was told that I owe $20 for fitting of the mudguards. I questioned why when and if same would have applied at purchase and the answer was no, it would have been free. The only reason they were not purchased was because in their words the Elizabeth Street isn't big enough to carry all the stock. I am puzzled as to how that is any of my concern. The salesperson pointed out that I have a Specialised seat on a Trek bike. I explained that the new seat was supposed to be purchased and fitted but for reasons mentioned above that never occurred and as any other person would, I went to another store. If selling a bike and doing nothing after is all that Galleria Cycles aims to do then thats how it should promote itself. After sale service in my instance was non existent much like the understanding of a couple of team members I spoke to at the store. Would I return to Galleria to purchase another bike, No, would recommend Galleria to friends, No. New bike is purchased every 5 or so years but as all cyclists we are always in need of new accessories. This is where the after sales part has crumbled and leaves me no other option but to take my business elsewhere.