Melissa Walker
As always, such friendly, knowledgeable and trustworthy service. Best customer service of had anywhere recently. Staff couldn’t do enough to genuine help me. Thank you!
Nagharajan Balraj
I did interact with Shameen from the store. She was very helpful from the moment I called up to say that I will be coming over to discuss buying Trek Checkpoint ALR5. She immediately checked stock and was happy to give me a better pricing than what was mentioned on site, which was already on sale. And the plan was to get the right size as it was my first Trek buy. The decision to buy Checkpoint was kinda decided even before, which made my buy a little easier. When I visited the store, she got me on the trainer to get the size right, and pretty much, she was happy to answer all the questions I had. Overall, she made the buying experience a one to remember. I would definitely recommend.
Andrew Craig
Fast, friendly service and had the parts I required. Gave helpful tips for fitting the parts.
Kevin Fitzsimons
Fast fix of broken chain by Joe
Thanyarat Bunyanuparparn
Great location helpful staff
Isabella P
Great customer service, very knowledgeable. The staff has helped me a lot in starting my cycling journey.
Joel Castro
People that no about bikes and no what there doing
Paul White
Thanks Team Trek QV. You guys are the best. I came in on Sunday morning with a question about my Trek emtb and you were both super helpful and fixed the problem. Great customer service.
Leigh Jones
Always great service and advice.
Sam Navagero
Great service. Excellent knowledge of their products. Thank you very much to all staff. First class!!
Gianfranco Stella
Superior bike service
Joel Docker
Great advice, genuine interest and knowledge about my bike and quick turnaround for repairs.
David Kenny
I found the customer service at Trek QV to be exceptional. The staff were respectful and polite at all times. I always felt they were doing their best to put the customer first, and to help in whatever way they could. By far the best customer service I have experienced in a very long time. Well done Trek.
Matt Siddall
The staff at Trek QV were well-mannered, friendly and efficient. They recommended me great bike products and I'm happy I went to Trek to fix my bicycle tyre.
Tyler S
Nathan and the Trek QV team were extremely helpful in getting my bike ready last minute for a charity bike. They were able to squeeze the bike in for a service post transit mishap.
Sofia Colabella
Legendary customer service and beautiful store in the CBD (QV)!
Bethany Hooper
staff were all very helpful, friendly and knowledgable
Elisa Dominique Rivera
Had a great experience buying computer bike equipment with Nathan giving me the best option for my budget. He also explained the different options to me and let me know the pros and cons of each. It was easy and very informative. Thanks, Nathan!
Alexandra McIntosh
I came in to get my road bike checked before my triathlon race. The staff were so friendly and helpful, especially Nathan who worked with me to get the perfect bike set-up. I’ll definitely be coming back next time I visit Melbourne. 5 stars plus!
Gareth Williams
Great experience taking bike in for help. Leo and Joe did an assessment, fixed what could be fixed, and made recommendations on what else needed doing. Also appreciated the work receipt which listed the work that needed to be undertaken:
"- Sort DT out.
- true both wheel
- find out why rear wheel is being tugged forward
- make sure he isn't gonna die "
Thanks guys!
