Definitely 5 stars
I have been recently to Cycle galleria in QV just to ask a replacement for my touring bike
the big guy with beard (don’t remember the name ...EDIT: apparently called Shaun) was very helpful and did his best to find the piece.
He called several trek shops in Melbourne to ask for me and gave me a long list of possible place to find it.
super friendly and I did not feel pressure to buy something. just really helpful, which makes me want to buy something. =good salesman!
I found the piece in another Trek store but many thanks to you beard man.
Gennaro