David Kenny
I found the customer service at Trek QV to be exceptional. The staff were respectful and polite at all times. I always felt they were doing their best to put the customer first, and to help in whatever way they could. By far the best customer service I have experienced in a very long time. Well done Trek.
Matt Siddall
The staff at Trek QV were well-mannered, friendly and efficient. They recommended me great bike products and I'm happy I went to Trek to fix my bicycle tyre.
Tyler S
Nathan and the Trek QV team were extremely helpful in getting my bike ready last minute for a charity bike. They were able to squeeze the bike in for a service post transit mishap.
Sofia Colabella
Legendary customer service and beautiful store in the CBD (QV)!
Bethany Hooper
staff were all very helpful, friendly and knowledgable
Elisa Dominique Rivera
Had a great experience buying computer bike equipment with Nathan giving me the best option for my budget. He also explained the different options to me and let me know the pros and cons of each. It was easy and very informative. Thanks, Nathan!
Alexandra McIntosh
I came in to get my road bike checked before my triathlon race. The staff were so friendly and helpful, especially Nathan who worked with me to get the perfect bike set-up. I’ll definitely be coming back next time I visit Melbourne. 5 stars plus!
Gareth Williams
Great experience taking bike in for help. Leo and Joe did an assessment, fixed what could be fixed, and made recommendations on what else needed doing. Also appreciated the work receipt which listed the work that needed to be undertaken:
"- Sort DT out.
- true both wheel
- find out why rear wheel is being tugged forward
- make sure he isn't gonna die "
Thanks guys!
Paul Thompson
Yeah I wish I had a spare 18 k for a bike!! Really good service in all areas
Cam Q
Awesome experience at Trek QV today; thank you Leo and team for the fantastic customer service, support & expertise to completely resolve an issue on my bike for me!
Dani
Jess and Oscar did a great job giving me the right advice and fixed my bike in no time. See you next time!
Jason Slayer
Great store. Am saving up for a new ride.
Thomas Teh
Charmaine was helful and friendly. Great customer services :-)
Colin Smith
Service was great and knowledgeable, would recommend anyone popping by for anything you need
David
Great customer service! They're all the same staff that were there prior to change of owners and re-branding from Cycles Galleria to Trek. Leo is a legend, helped me to fix my pedals and a broken cleat despite all POS terminals being offline. Very friendly and knowledgable. Will definitely take my bike there for service whenever I'm in the CBD.
Indrė Taurosevičiūtė-Ribikauskė
Problem solvers! I can't thank them enough for saving my bike. I lost a single key from my bike lock, so they helped me to unchain my bike, and stored it for me for free!!! Some other time, they inspected my bike's tyre and advised on further steps. They are very generous, knowledgable and caring. Best service and bike gear providers in the country!
Jason
Knowledgeable staff that are always happy to assist with anything big or small.
Alice Clarke
Truly a wonderful store. Nathan, Char and Leo are extremely knowledgable and generous with their time. I came into the store certain that one model was right for me based on online research, but after trying it and discovering it wasn't quite right, Nathan spent hours with me helping me find the perfect bike and getting it fully set up. I cannot recommend this store enough to anyone who wants to find their ideal bike.
serena lv
the service was amazing and really enjoyed riding my bicycle
Duvan Camargo
Amazing chat with Nathan definitely the best! he look after you in all the senses! Very happy with my bike and accessories
