Services provided: gut rehabbed two bathrooms, refinished hardwood floors, installed new hardwood floors, replaced windows throughout house, replaced certain electrical and plumbing, installed electrical fixtures throughout house, repaired fencing in backyard, installed closet in master bedroom Review: Regency did a great job. At the onset of the project, Bruce came to our house to meet and discuss the project, and he listened to our wants, needs, and priorities. He created design pictures for our new bathrooms for our review and adjusted the designs until they were exactly what we wanted. He had a ton of examples of other work he had done and helped us through the decision process to ensure our final design looked great and was functional. Having these design services built in was huge because we didn't have to hire a designer separately, and Regency used their designs when submitting permit applications to the city. All of the Regency employees were respectful, punctual, and skilled. We are very happy with the work that Regency did for us. Our bathrooms are beautiful, as are our new and refinished floors. The work was done exactly to specifications. We bought a house and had only a couple of months to get this project done before moving in. Bruce and PJ worked diligently to get the proper permits for the work and got started as quickly as possible. The work was substantially complete before we moved in, and this required the crew working multiple weekends and long hours before our move. Bruce knew how important this was to us and ensured that the work got done on time. Bruce was our main point of contact throughout the entire process. Bruce was very responsive over email, text, and phone. We never had to wait on him to get back to us on anything, no matter how small the question. This was one of the most helpful aspects of the projects as we always felt that we could get Bruce's attention and have a conversation when needed. Bruce has a list of recommended suppliers. We found that the recommended suppliers are priced higher than you can find elsewhere, but the quality of materials and service were worth it in many cases. We ended up going with a mix of low-cost materials that we purchased ourselves at Lowe's, etc. and purchased other materials (bathroom fixtures, tiles) from Bruce's suppliers. Bruce sent his crew to pick up the materials regardless of where we purchased them from, so we didn't have to do this ourselves. Bruce's services were more costly than some other contractors we considered. However, we believe that the service we received was commensurate with the cost. Bruce stressed at the onset of the project that his prices were all-inclusive and he wouldn't be charging us for surprises encountered once they started work. This was true; the cost communicated up front was the final cost. Knowing that the cost would not change was important to us as our house is old and we weren't sure what the crew would find when they started their work. Any additional work that was required as a result of the city inspection process was done without any additional cost to us. Once the work was done, we had a few minor follow up requests for Regency, and they sent their crew over to address these items right away. For example, we purchased a faucet from Lowe's that was defective, and Bruce sent his crew over to diagnose the problem and install a new faucet free of charge. Overall, we are very happy with Regency's work and customer service and would recommend them without hesitation.