4.9
rating out of  718  reviews
650
59
1
4
4
A
Andy H
We hired Regency for a bathroom remodel, and then added on a few other projects around the house. Lukas was professional and did wonderful work.
T
Timothy K
It is a different approach to a remodeling job. You are in charge of the design and materials cost, but they are very flexible during the actual construction to allow you to make modifications to the design as it goes along. Their vendors for the materials are very accommodating and offer excellent budget based advice.
B
Bruce H.
They were good but expensive
H
Homeowner Buffalo Grove
I liked the communication. There were some issues, but they came and took care of them. They did the bathroom and some wood work hallway and starts. I would grade them a B.”
H
Homeowner Northbrook
“It was good. I don't have any complaints. They were doing a bathroom remodel. I'd say they get a B. They didn't leave as fast as I would've like, but I don't know if that's my expectations being higher than they ought to be. They were very punctual.”
H
Homeowner Vernon Hills
“I think they were very responsive whenever we needed to correct or change something. The person that worked with us responded quickly and made the changes as we needed. They did a bathroom remodel. I'd give them a B.”
H
Homeowner Chicago
“It was a fast turnaround. They did the kitchen. I'd give them a B-. They could have had better communication.”
H
Homeowner Buffalo Grove
“It is not ending well. It started out fantastic. We're planning to do what we call 'The Good, the Bad, and the Ugly' review over Regency. Our inspection didn't pass, and there's about six items on the inspection list from the village of Buffalo Grove that they had to cover. Regency's subcontractor, Ideas Home Venture, came in and fixed two of them three weeks ago, and we're still waiting on them to come back here. So I've been on the phone with the president of the company. It looks like he's going to have—if he doesn't have that same subcontractor come out, he's going to have somebody completely different that hasn't even come into the house here come and finish the project. It has been a nightmare end here. The work initially was solid. But the guy who runs the subcontracting, Paul, I want to kill him. Initially I would recommend them. I would recommend them with the caveat that they do not get the crew we got. The head of the crew needs to go. The workers were fantastic. Those guys
H
Homeowner Niles
“There were a number of problems. They all got rectified, but—the time took twice as long as they said it was going to take. They eventually got rid of the workers, but the workers were pretty messy. They would use things from my house such as buckets and things that they should have brought with them and supplied themselves. That was a lot of it. There were a number of things that compounded each other as it got going. They were remodeling a bathroom. I guess because they worked to get it all done—at the time that it was done I was just getting frustrated because I only have one bathroom in the house, so that obviously disrupted a lot of things. They did offer compensation. They gave me some off the bill. At this point, I wouldn't recommend them, because I had the negative—they rectified it, but after my experience, I wouldn't have recommended them. I guess I would give them a B.”
H
Homeowner Park Ridge
“Their customer service and follow-through in terms of timeliness made it positive. The workers were there on a regular basis. We liked the sales guy. They did a complete remodel of the kitchen. The whole job took seven weeks. I'd recommend them to friends. I'd give them a B or B . Maybe finishing a little earlier would make that an A.”
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