4.7 rating out of 580 reviews
Shara Beeler
Renofi was great! We had some issues with communication after the appraisal, but everything else after that was smooth. Everyone was helpful and nice. Thank you, Renofi!
Jim Eimiller
RenoFi made the process as easy as possible for the most part. Their customer service is very responsive. I would definitely recommend their service for those who lack the equity in their home to complete major renovations. We had only been in our home for two years and they made it possible to have our basement completely finished.
If possible, I would have liked to have RenoFi work more closely with the FCU they set us up with. Once they handed us off to the FCU, the communication with the FCU was not as good as it was with RenoFi, and if RenoFi could remain more involved in that part of the process it would be more reassuring as a consumer. I would have also preferred a bank/FCU more local to us, so hopefully RenoFi can continue to partner with more banks/FCUs in the future.
Again, overall I definitely would recommend RenoFi to others.
Mike Brown
The initial process is mainly painless. The issue is getting someone to respond to you if you have questions or problems. There was an issue with the close amount from the lender and the requested amount during the application. I have been unable to get anyone from RenoFi to call me back on the phone. Despite numerous requests for a phone call in writing for a few months. As long as you don't need to speak with someone, this is a good service.
dvezia
Renofi is great, almost too good to be true! The Pros: Great first intro to the program, professional, extremely straightforward process. The Cons: Took significantly longer than expected to close, mainly due to the appraisal process taking so long. I had to call a few times because I had not heard anything back after weeks and weeks of ordering the appraisal. But when I called the team made sure to follow up. But the appraisal process in general was the most unclear and slowest part of the whole thing. All in all I'm so glad I found them! What a great service they offer!!!
