4.7 rating out of 577 reviews
Brian Moore
Went through the initial phone conversation, uploaded all requested documents, and then ghosted by the company. Emailed to request an update on the progress with no response. Check the portal for updates, none provided. I would not recommend RenoFi.
Susan Sciarretto
We were unable to close our loan because they failed to provide us with a copy of the contract they had us sign at closing. We had 3 days to review it for inaccuracies and so we had a clear understanding of what we were getting into. They sent a notary, not even a representative from the lender who could answer our questions. The notary informed us we were not allowed to have it. THEN, out of retaliation for canceling, the gave my personal information to all of their partners in construction and everything that had to do with the lending process. They even filled out my information on dating websites. We were able to trace everything back to the computer that the information was sent from which belonged to the person who was supposed to be helping us. Petty and childish. They care so little there were typos in the part of the contract we did get to read, typos in a legal document. It took from April to September to even get to that point. I highly recommend that you don't use a broker like RenoFi and deal with a financial institution directly.
Sarah G
Fraudulent and deceptive! Do not use this company, they are not a fair company and will deceive you for months until closing. I’ve had 2 HELOCs in my life and needed one to do some renovations on my second home. Pretty straightforward. I was interested in renofi bc they offer the value of the home post renovation. That is false. In the beginning, I did appreciate their system and ease of being able to upload documentation. However things started to go south quickly once they connected with the actual bank. They kept delaying approval and asking for more documents, and went way longer. Then when it came to finally approve and set the closing date, they changed my rate by almost 4 points higher. When I inquired about this, they said it was because it was a second home. Total lies since the entire application and process was based on it being a second home. They were trying to pull a fast one and deceive me. I’m pretty sure what they did was illegal but at best extremely deceptive and immoral. The person I worked with at renofi was kevin Phan and never once in the numerous emails, phone calls and texts did he tell me the rate changed. Instead I spent 6 weeks going through the process and pulling my credit to not close in the end. Now Quorom bank says I have an account with them, which I don’t, and threatens to charge me if I don’t finish setup. Stay away!
Tanya Brandona
Representatives were very nice. Would not recommend this service, very long process to just spend too much on an appraisal, out of pocket that was poorly done. After 8 months, could not get the loan to close.
