4.7 rating out of 577 reviews
Romie Campbell
So far I'm not impressed. I filled out the application over a week ago and I get no commination from the representative Ryan. So for the third time now I am trying to reach him to find out what is happening with my application???
Carol Ross
If I could give zero stars I would. We were told by Khadija, the process will take 30 to 45 days. It took almost 6 months. We did the work for them, by contacting the loan company ourselves. We submitted paperwork as soon as they asked for it, then we didn’t hear from them for days. When I would question them, they would say what you sent was blurry. It was an excuse because they forgot about us. The only time they would communicate, is if we would call them two to three times a day. We would schedule calls with them, and they would never call us. Do yourselves a favor, and seek help elsewhere. You will thank me later. Samantha and Jessica do not know their jobs, as well as Khadija. They must work remote, because customers are not their priorities. Our contractor has had to push us back, because he couldn’t wait on us. He sent so much paperwork, and we haven’t even started. Unless you want your contractor to quit on you because of waiting, months and months of stress, because they lose your paperwork, seek help elsewhere.
Regardless of what was said, the only complications stemmed from the above three, not doing their jobs.
ConcernedAboutAuthenticity Today
The funding ended up working out after countless months of following up with them without any legitimate customer service. Horrible experience with this team. They should charge an upfront finders fee for connecting to the financial institution and then remove themselves from all other parts of the process. No returned emails, no follow-up, automated responses. Just horrible.
Harry
I reached out to RenoFi about six months ago. At the time, I was looking into a few different options for some home improvement projects, but was not ready to apply for a loan. The team was always responsive and helpful. They would follow up from time to time to see if I was finally in need of a loan. When I was finally ready, I reached out them and let them know, so we scheduled an appointment to go over everything. I ended up choosing to go with a personal loan as the turnaround was supposed to be much quicker. Everything went fine until I submitted the application. They said it would take about a week to get everything wrapped up. After one week, I hadn't heard anything, so reached out to my loan person who never responded. I called customer service and left a voicemail, which they never returned (even though they say they will call you back within a few minutes). I only got a response after I texted three people. While all I wanted was an update on my loan, I was told I needed to schedule an appointment with another loan person, which I agreed to. When I got on the phone with this person, he was unable to give me any kind of updates (I don't blame him–I feel like they just threw him under the bus). Anyway, I finally heard back–but it required a lot of effort on my part. Based on my experience, I can't recommend this company to anyone.
