4.7 rating out of 677 reviews
Jbhill2
I wanted to try and reach out to some sort of customer service to try and under stand why my loan approval is two weeks away from 3 months since we started the process….April 25th
We have updated items as soon as they’ve been requested but there have been weeks between requests for new information at points.
We knew this was going to be a process since it was a Reno loan. But this is bordering on absurd now. I don’t get updates unless I ask and I continually get told it’s almost done when it clearly isnt.
This doesn’t seem like an unreasonable take on my part. I don’t know if it’s the loan company you use or what. But this could have been a better experience…..
Arcangelo Esposito
I'm not exaggerating by stating this has been the worst experience in my life. I applied Jan 31st, on May 12th we still don't have a closing date. No communication unless I reach out first, and every time I reach out they are missing further paperwork. Even though I sent everything and everything is in order. Still today, after almost 5 month I still can get an explanation why is taking this long or when my closing date will be.
Nitesh M
too long to get an approval
Sam Lo
Waste of time and ding on your credit for loans they are confident you will qualify for. I was denied one that they was sure I would get approved for. They then said they couldn't believe it and Ryan's own words "we are confident you will get approved by this lender. And I was not. and than had another hard inquiry on my credit. They ghosted me after the second denial. They lie and make you feel like you are guaranteed to get the loan. They should never tell someone they are confident they will get approved when at the end of the day they don't make the decision themselves. DO NOT USE RUN AS FAST AS YOU CAN. HORRIBLE CUSTOMER SERVICE.
